Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amanda Vasquez

Case Manager
San Diego (Relocating) ,CA

Summary

Clinical professional prepared to excel in managing patient care and coordination. Brings wealth of experience in developing individualized care plans and effectively resolving patient concerns. Expert in clinical documentation and treatment planning, I enhanced patient outcomes through comprehensive case management, adaptable to evolving healthcare needs. Skilled in patient advocacy and crisis management with focus on compassionate care. Known for reliability, empathy, and analytical thinking in high-stakes environments.

Overview

11
11
years of professional experience
6
6
Certifications

Work History

Clinical Case Manager

Right Path Recovery
02.2024 - Current
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Improved patient outcomes by developing and implementing comprehensive case management plans.
  • Educated patients on self-care strategies and preventative measures to improve overall health outcomes and reduce the need for future interventions.
  • Collaborated with insurance providers to secure coverage for necessary medical services, reducing financial burdens for patients and their families.
  • Provided crisis intervention services as needed, responding quickly and appropriately to urgent situations in order to protect patient safety and wellbeing.
  • Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.

Alumni Coordinator

Right Path Recovery
02.2024 - Current
  • Enhanced alumni engagement by organizing and executing various networking events and reunions.
  • Developed strategic initiatives to increase participation in the mentoring program, connecting current clients with successful alumni mentors.
  • Cultivated long-lasting relationships with alumni through regular communication via newsletters, social media, and personal outreach.
  • Managed a comprehensive database of alumni contacts, maintaining accurate and up-to-date information for effective communication strategies.
  • Conducted surveys and analyzed data to identify trends in alumni engagement, informing future programming decisions.
  • Managed media relations for organizations to produce successful results.

Guest Service Manager

Buffalo Wild Wings
12.2018 - 02.2024
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Maintained accurate records of guest information and preferences, using this data to provide personalized experiences during future stays.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Created an open communication environment within the team that encouraged idea-sharing and fostered collaboration among colleagues for continuous improvement efforts.

Sales

Advertising Edge
01.2015 - 12.2018
  • Achieved sales targets consistently by motivating team members and implementing effective sales strategies.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Analyzed sales performance to identify areas of weakness, making recommendations to improve sales.
  • Implemented effective sales strategies, resulting in consistently exceeding sales targets and revenue goals.
  • Supported sales team with timely and accurate sales reports, contributing to informed decision making.
  • Placed sales calls and handled sales for incoming customer calls.

Education

Associate of Science - Social Work

Cuyamaca College
El Cajon, CA
05.2001 -

High School Diploma -

El Captain
Lakeside, CA
05.2001 -

Skills

Clinical evaluation

Clinical documentation

Group therapy

Care coordination

Discharge planning

Healthcare navigation

Outcome evaluation

Direct patient care

Case documentation

Treatment Planning

Claims processing

Medical admissions processes

Accomplishments

  • Designed and launched a comprehensive alumni program, growing it from the ground up to now include 68 active alumni clients, enhancing long-term support and engagement.
  • Achieved a 90% sobriety success rate among discharged clients who have maintained sobriety for over a year, demonstrating the effectiveness of the recovery and aftercare approach.
  • Built a robust network of trusted local providers by collaborating across the community, creating a reliable referral system that supports client care continuity.
  • Successfully advocated for clients by securing single case agreement approvals, ensuring access to necessary treatment services beyond standard coverage.

Certification

RADT

Timeline

Clinical Case Manager

Right Path Recovery
02.2024 - Current

Alumni Coordinator

Right Path Recovery
02.2024 - Current

Guest Service Manager

Buffalo Wild Wings
12.2018 - 02.2024

Sales

Advertising Edge
01.2015 - 12.2018

Associate of Science - Social Work

Cuyamaca College
05.2001 -

High School Diploma -

El Captain
05.2001 -
Amanda VasquezCase Manager
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