Amanda Vassor
North Miami Beach,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
North Miami Beach, Fl
05.2023 - 04.2024
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Manager
Ross Dress for Less
North Miami Beach, Fl
07.2022 - 12.2022
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
Front Desk Receptionist
Marriott
Aventura, Fl
02.2021 - 06.2022
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Responded to customer inquiries via phone, email, and in person.
- Greeted customers warmly and made them feel welcome.
- Explained policies and procedures to visitors.
- Assisted with travel arrangements for staff and management.
Education
High School Diploma -
North Miami Senior High School
North Miami, FL06-2021
Skills
- Call Management
- Receiving support
- Follow-up skills
- High-energy attitude
- Positive and professional
- Shipping and receiving understanding
- Team Development
- Payment Processing
- In-store support
- Multi-Task Management
- Customer consulting
- Documentation
- Order Processing
- Delivery Scheduling
- Credit card payment processing
- Data Collection
- Scheduling
- Paperwork Processing
- Product Knowledge
- Sales expertise
Languages
English
Professional
creole
Professional
Timeline
Customer Service Representative
Lowes Home Improvment
05.2023 - 04.2024
Manager
Ross Dress for Less
07.2022 - 12.2022
Front Desk Receptionist
Marriott
02.2021 - 06.2022
High School Diploma -
North Miami Senior High School