Amanda Vazquez
North Ogden,Utah
Summary
Business graduate with strong communication, organizational, and Microsoft Office skills, eager to provide excellent customer service and administrative support in a professional setting. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing many years of related experience, including measuring and cutting materials, operating equipment, and following work instructions. Talented Production Worker offering several years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Proven provider of low-risk production and manufacturing services. Methodical production worker keeps up with physically demanding tasks and quotas. Works hard to accomplish team objectives. Several years of experience in production roles. Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Thorough understanding of government mandates that dictate workplace safety enforcement.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Citibank
Roy, Utah
01.2023 - Current
- Provide top-notch customer service by addressing inquiries and resolving issues promptly and professionally
- Demonstrates strong organizational skills by maintaining accurate records of customer interactions and transactions
- Collaborates with team members to achieve sales and service targets, highlighting teamwork and communication abilities
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Chemical Process Operator
Barnes Aerospace
Ogden, UT
02.2020 - 03.2023
- Analyzed test results to identify trends and adjust operating parameters accordingly.
- Monitored inventory levels of raw materials to ensure adequate supply for production needs.
- Calibrated instruments used in the chemical production process according to manufacturer's specifications.
- Performed preventive maintenance on process equipment in accordance with established procedures.
- Communicated effectively with other personnel throughout the facility regarding daily tasks and objectives.
- Operated and monitored process equipment to ensure safe, efficient, and effective operation.
- Identified potential hazards associated with plant operations and reported them to supervisors immediately.
- Worked closely with engineering staff to optimize production processes through improved efficiency measures.
- Maintained accurate records of process data such as temperatures, pressures, flows, and levels.
- Conducted laboratory tests on samples to ensure product quality standards were met.
- Ensured that proper safety protocols were followed at all times while working in hazardous environments.
- Assisted in training new employees on operational activities related to chemical processing.
- Followed standard operating procedures during all phases of production operations including start-up, shutdown, troubleshooting.
- Utilized computer software programs related to chemical processing operations such as SAP, AutoCAD.
- Adhered to safety procedures and protocols when using equipment and moving hazardous chemicals.
- Checked work areas to detect leaks and equipment malfunctions to promote safe operating conditions.
- Operated equipment to transfer chemicals to and from storage tanks.
- Observed gauges, recording instruments and flowmeters to maintain specified conditions.
- Tested product samples for specific gravity, chemical characteristics, pH levels, concentrations and viscosities.
- Identified issues promptly and immediately notified supervisor regarding potential project delays.
- Completed regular inspections of equipment to identify malfunctions and leaks impacting performance or safety.
Customer Service Representative
The Home Depot
Ogden, Utah
01.2017 - 02.2020
- Offered exceptional customer service through effective communication, problem-solving, and product knowledge
- Assisted in-store and online customers with product information, order tracking, and returns processing, showcasing a customer-focused approach
- Operated point-of-sale systems accurately, managing financial transactions with precision and attention to detail
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Implemented innovative methods for streamlining the customer service process.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Business Certificate - Business
Ogden-Weber Technical College
Ogden, UT02-2024
High School Diploma -
Ogden High School
Ogden, UT03-2013
Skills
- Microsoft Office Suite: Word
- Excel
- Access and PowerPoint
- QuickBooks
- Customer Service
- Bilingual
- Marketing/Sales
- Date Entry/Typing Skills
- Computer Literacy
- Business English/Correspondence
- Sales Techniques/Presentations
- Social Media Marketing
- Marketing Projects
- Fundamentals of Human Resources
- Basic Accounting Principles
- Report Generation
- Complaint resolution
- Scheduling
- Product Knowledge
- Data Collection
- Call Management
- Data Entry
- Inbound and Outbound Calling
- Account updating
- Typing proficiency
- Reading Comprehension
- Product Education
- Building rapport
- 10-Key
- Spreadsheets
- Research
- Professional telephone demeanor
- Conflict Resolution
- Sales expertise
- Microsoft Office Suite
- Call Center Operations
- Account Management
- Payment Processing
- Complaint Handling
- Multi-Task Management
- Escalation management
- Clerical Support
- CRM Software
- Microsoft Office expertise
- Researching
- Active Listening
- Credit card payment processing
- Positive and professional
- Computer Proficiency
- Problem-solving abilities
- Coordination
- Microsoft Excel
- Quality Assurance Controls
- Grammar
- Quality Control
- Equipment Troubleshooting
- Quality assurance procedures
- Process safety management
- Standard Operating Procedures
- Chemical Analysis Techniques
- Emergency Response Planning
- Batch Processing Operations
- Regulatory Compliance Knowledge
- Chemical Handling Techniques
- Spectroscopy Techniques
- Chemical processing
- Blueprint and Schematic Reading
- Production Planning
- Air Compressors
- Analytical Problem Solving
- Regulatory compliance understanding
- Effective communication abilities
- Goal Setting
- Time Management
- Analytical Thinking
- Product Sampling
- Attention to Detail
- Quality testing
- Continuous Improvement
- Problem-Solving
- Organizational Skills
- Self Motivation
- Production Reporting
- Product Assembly
- Manufacturing support
- Quality Inspection
- Quality Assurance
- Machine Operation
- Production Scheduling
- Product Packaging
- Quality Inspections
- Product Inspection
- Lockout and tagout procedures
- Shipment Preparation
- Complex Problem-Solving
- Loading and unloading protocols
- Materials Handling
- OSHA Compliance
- Quality assurance standards
- Line Work
- Teamwork and Coordination
- Material Handling
- Safe Machine Operation
- Packing Slip Verification
- Quality Inspections and Reporting
- Good Communication
- Defects Identification
- Positive Attitude
- Workstation Equipment Monitoring
- Picking and Packing
- Production Line Work
- Reading and Determining Measurements
- Teamwork and Communication
- Flexible Schedule
- Heavy Lifting
- Hand-Held Scanners
- Production Processes Knowledge
- Following Instructions
- Materials Assembly
- Production Documentation
- Computer Skills
- Assembly Line Operations
Timeline
Customer Service Representative
Citibank
01.2023 - Current
Chemical Process Operator
Barnes Aerospace
02.2020 - 03.2023
Customer Service Representative
The Home Depot
01.2017 - 02.2020
Business Certificate - Business
Ogden-Weber Technical College
High School Diploma -
Ogden High School
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