Amanda Vela
San Antonio,TX
Summary
Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.
Experienced with client relationship management, ensuring satisfaction and loyalty. Utilizes strategic sales techniques to identify and capitalize on opportunities. Knowledge of CRM systems and effective communication for optimal results.
Qualified Desired Position with proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Demonstrated expertise in lead generation and closing deals, leveraging negotiation and CRM skills.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
United Parcel Service
05.2019 - 09.2024
- Company Overview: Provide specialized transportation and logistics services
- Daily sales calls with current and previous customers
- Handle customer service for customers when needed
- Extensive 4 week sales training
- Territory manager for Michigan, Kentucky and Missouri
- Secure revenue from prospective accounts, Implement customs business solutions
- Grow retain existing accounts by active listening, understanding current and future needs and responding to queries promptly
- Awards given from UPS were for the Circle of Champions
- Provide specialized transportation and logistics services
- Specializing in B2B calls and calls to the regular consumer can make and receive up to 150 to 200 calls a day.
- I have experience with enterprise accounts, dealing with CEOs and CFO’s and with small market accounts with the day-to-day consumer
Customer Service Call Center Representative and Order specialist
Medtronic
04.2015 - 05.2019
- Call center trained to take customer orders or to provide a status on customer's orders
- Upsell products to increase company revenue, assisted in the launch of the Minimed Connect as one of the top sales reps
- Adjudicate claims through a client's pharmacy benefits
- Performed team lead duties, which include assistance with new hire training and the escalation queue
- Assisted in special projects assigned by upper management required by business needs
- Assist with upper management in helping newly trained employees, providing assistance to my colleagues, help supervisor and team lead with team functions
- Healthcare Professional with over 3 years of extensive experience in a busy Call Center Setting
- Obtaining prior authorization, insurance verification, explanation of benefits, copayments, handling prescriptions, indexing and phone/email correspondence
- Proven ability to handle high volume of inbound/outbound calls while providing exceptional customer service
- Experience with Medicare and Commercial Insurances
- Knowledge of Medical Terminologies and HIPAA guidelines
- Proficient in MS Office Application (Word, Excel and Outlook)
- Excellent communication skills and strong date entry skills
- Can make and receive up to 150 to 200 calls a day
- I have experience with dealing with the physicians office insurance and ordering supplies for the consumer
Education
Diploma -
Skills
- Skilled in Microsoft Word Applications
- Microsoft Excel
- Reliability
- Organization
- Customer Focus
- Self-Starter
- Client Skills
- Salesforce
- CRIS
- On Demand
- ESP
- Exceptional customer service
- Positive Attitude
- Product knowledge
- Customer service
- Attention to detail
- Relationship development
- Adept multi-tasker
- Superior organizational skills
- Upselling and cross selling
- Customer relationship management
- Email and phone etiquette
- Driven
- Organized and efficient
- Issue resolution
- Data entry
- Interpersonal communication
- Relationship building
- Client relationship management
- CRM proficiency
- Order management
- Customer relationship building
- Rapport building
- Documentation and reporting
- Cold calling expertise
- New business development
- Sales expertise
- Goal setting
- Relationship building and management
- Closing techniques
- Salesforce CRM
- Analytical problem solver
- B2B sales
- Key relationship management
- Sales closing
- FLUENT IN LANGUAGE
- Contract management
- Analytical thinking
- Prospect Follow-up
- Lead qualification
- Client retention
- Consultative sales approach
- Lead generation
- Tenacious follow-up
- Revenue growth
- Prospect qualification
- Database management
- Expertise in cold calling
- Opportunity identification
- Prospect cultivation
- Consultative sales strategies
- Persuasive negotiator
- Sales cycle management
- Goals and performance
- Networking enthusiast
- Pipeline development
- Territory management
- Sales pipeline management
- B2C sales
- Cold calling
- Sales presentations
- Project coordination
- Expansive personal network
- Revenue forecasting
- Sales representative of the month award
- Objection handling
- Payment processing
- Account acquisition
- Warm calling/cold calling
- Inquiry management
- Verbal and written communication
- Sales and negotiation
- Project development
- Promotional selling
- Solution coordination
- Clear and articulate phone manner
- Dependable
- Telephone sales
- Excellent time management
- Teamwork and collaboration
- Excellent communication
- Active listening
- Problem-solving
- Account servicing
- Multitasking
Timeline
Inside Sales Representative
United Parcel Service
05.2019 - 09.2024
Customer Service Call Center Representative and Order specialist
Medtronic
04.2015 - 05.2019
Diploma -
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