Amanda Vens (Cave)
Rochester Hills,MI
Summary
Well-qualified people manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Delivery Station Area Manager- UTR (II)
Amazon
03.2024 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment. Achieved 100% on time staging for 2024 Prime Week.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted daily training sessions to educate employees on best practices and procedures to increase profitability.
- Achieved high employee retention rates (improved attrition by 28%) by creating an inclusive work environment where staff felt valued and supported.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
Delivery Station Area Manager- UTR (II)
Amazon
03.2024 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment. Achieved 100% on time staging for 2024 Prime Week.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted daily training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers (associates).
- Achieved high employee retention rates (improved attrition by 28%) by creating an inclusive work environment where staff felt valued and supported.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
Transportation Area Manager (II)
Amazon
04.2023 - 03.2024
- Locally launched Nodal Onboarding Academy (NOA) to improve quality and consistent training across the FTW node
- Run weekly labor planning calls to ensure coverage across FTW node based on historical volume/attrition
- Owner of nodal engagement to ensure inclusion of all associates
- Implemented cost-saving initiatives through thorough analysis of fuel consumption patterns and alternative routing options.
- Coordinated cross-functional efforts between warehouse personnel and drivers to expedite order processing and minimize transit times.
- Developed key performance indicators to measure success of transportation operations, driving continuous improvement efforts.
- Evaluated new technologies and software solutions to enhance visibility into transportation operations, facilitating data-driven decision-making processes..
- Continuously assessed transportation processes and procedures to identify areas of potential risk, implementing corrective measures as needed to maintain a safe working environment.
- Oversaw team of 10-15 drivers locally and up to 20-25 remotely.
- Promoted brand at industry events and through ongoing networking efforts.
Transportation Area Manager (II)
Amazon
04.2023 - 03.2024
- Locally launched Nodal Onboarding Academy (NOA) to improve quality and consistent training across the FTW node
- Run weekly labor planning calls to ensure coverage across FTW node based on historical volume/attrition
- Owner of nodal engagement to ensure inclusion of all associates
- Implemented cost-saving initiatives through thorough analysis of fuel consumption patterns and alternative routing options.
- Coordinated cross-functional efforts between warehouse personnel and drivers to expedite order processing and minimize transit times.
- Continuously assessed transportation processes and procedures to identify areas of potential risk, implementing corrective measures as needed to maintain a safe working environment.
- Oversaw team of 10-15 drivers locally and up to 20-25 remotely.
- Promoted brand at industry events and through ongoing networking efforts.
Transportation Area Manager (I)
Amazon
04.2022 - 04.2023
- Nodal owner of cost related metrics and team engagement
- Broadened leadership scope to encompass nodal operations (8 sites across FTW)
- Boosted employee productivity, implementing comprehensive training programs for transportation staff.
- Developed key performance indicators to measure success of transportation operations, driving continuous improvement efforts.
- Managed a team of drivers, fostering a positive work environment that encouraged collaboration and high performance.
- Evaluated new technologies and software solutions to enhance visibility into transportation operations, facilitating data-driven decision-making processes.
- Implemented standard work policies and instituted team leadership processes to streamline operational logistics.
- Proactively addressed potential bottlenecks in the supply chain, devising contingency plans for unforeseen disruptions in transportation services.
- Played an instrumental role in crisis management situations by swiftly coordinating the redirection of shipments or reallocating resources as necessary to minimize disruptions and ensure customer satisfaction.
- Leveraged Smart Drive/Netradyne system to manage operation through driver performance monitoring and trip reporting functions.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Promoted brand at industry events and through ongoing networking efforts.
Transportation Area Manager (I)
Amazon
04.2022 - 04.2023
- Nodal owner of cost related metrics and team engagement
- Broadened leadership scope to encompass nodal operations (8 sites across FTW)
- Run daily business review calls with senior leadership to review prior day execution across 8 sites
- Boosted employee productivity, implementing comprehensive training programs for transportation staff.
- Developed key performance indicators to measure success of transportation operations, driving continuous improvement efforts.
- Managed a team of drivers, fostering a positive work environment that encouraged collaboration and high performance.
- Evaluated new technologies and software solutions to enhance visibility into transportation operations, facilitating data-driven decision-making processes.
- Supported and committed to safety programs and OSHA compliance to support safe work environment.
- Implemented standard work policies and instituted team leadership processes to streamline operational logistics.
- Proactively addressed potential bottlenecks in the supply chain, devising contingency plans for unforeseen disruptions in transportation services.
- Played an instrumental role in crisis management situations by swiftly coordinating the redirection of shipments or reallocating resources as necessary to minimize disruptions and ensure customer satisfaction.
- Reduced operational costs with diligent vendor management and contract negotiation efforts.
- Leveraged Smart Drive/Netradyne system to manage operation through driver performance monitoring and trip reporting functions.
- Oversaw fleet management activities, ensuring optimal vehicle utilization and timely maintenance services for uninterrupted operations.
- Streamlined communication channels between area managers, drivers, and dispatchers to ensure seamless coordination during daily operations.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Promoted brand at industry events and through ongoing networking efforts.
Transportation Lead
Amazon
01.2019 - 04.2022
- Lead in yard and OTR operations (10-15 associates)
- Launched in yard function that streamlined Amazon Air processing and Customer Experience improvement
- Mentored junior team members, providing guidance on best practices in transportation logistics.
- Served as a key liaison between internal departments, including procurement, inventory management, and sales to coordinate seamless interdepartmental operations.
- Improved transportation efficiency by streamlining route planning and scheduling processes.
- Streamlined workflow by implementing advanced transportation management software, improving overall operations.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Enforced team adherence to safety regulations and protocols.
- Resolved conflicts between team members and addressed complaints or grievances.
Transportation Specialist
Amazon
08.2017 - 12.2018
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
Transportation Specialist
Amazon
08.2017 - 12.2018
- Piloted guard shack camera system to improve safety and efficiency for associates and 3rd party customers
- Coordinated schedules and communicated changes to customers.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
Dispatch Supervisor
UPS
09.2014 - 07.2017
- Launched navigation system that worked to reduce mileage and improve cost
- Supervised team of 10-12 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
Education
Bachelor of Science - Physical Education
University of Science And Arts of Oklahoma
Chickasha, OK12.2013
Skills
- Frugality
- Nodal cost control and planning
- Effective communication
- Proficient in Microsoft Office
- Driving network level change
- Time management skills
- Project management
- Building trust amongst team and external partners
- Customer obsession
- Leading a culture dedicated to safety
- Operations Management
- Team Development
- Process Improvement
Accomplishments
- Supervised team of 75-100 staff members.
- Over-processed volume by 10K during prime week 2024 by balancing work flow with accuracy and efficiency.
- Used Microsoft Excel to develop workload tracking spreadsheets in order to make real-time adjustments in order to meet operational demands in the safest manner.
- Documented and resolved associate concerns by closely partnering with human resources. 25% of workforce did not have direct access to HR, and I was able to effectively bridge this gap.
Affiliations
- Glamazon
- Mental Health and Well
- Women @ Transportation
Timeline
Delivery Station Area Manager- UTR (II)
Amazon
03.2024 - Current
Delivery Station Area Manager- UTR (II)
Amazon
03.2024 - Current
Transportation Area Manager (II)
Amazon
04.2023 - 03.2024
Transportation Area Manager (II)
Amazon
04.2023 - 03.2024
Transportation Area Manager (I)
Amazon
04.2022 - 04.2023
Transportation Area Manager (I)
Amazon
04.2022 - 04.2023
Transportation Lead
Amazon
01.2019 - 04.2022
Transportation Specialist
Amazon
08.2017 - 12.2018
Transportation Specialist
Amazon
08.2017 - 12.2018
Dispatch Supervisor
UPS
09.2014 - 07.2017
Bachelor of Science - Physical Education
University of Science And Arts of Oklahoma