Dynamic professional with extensive experience in customer service and office administration, notably at United Way of Southwestern Indiana. Proven ability in data entry and record management, enhancing operational efficiency. Skilled in building client relationships and leading teams, consistently achieving high satisfaction rates through effective problem-solving and attention to detail.
Work History
Administrative Assistant
United Way of Southwestern Indiana
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Underground Utility Locator
On The Spot Utilites
Developed strong relationships with clients, ensuring their satisfaction with timely and accurate underground utility location services provided throughout each project phase.
Assisted in reducing utility repair costs by accurately locating and marking underground utilities before construction work began.
Reduced project delays through efficient collaboration with construction teams, providing accurate utility location information.
Boosted overall system reliability by identifying and reporting any damaged or exposed utilities during routine inspections.
Warehouse Supervisor
Evansville Packaging Supply
Supervised warehouse operations by managing employees during shifts.
Supervised shipping and receiving, distribution and workplace safety.
Supervised shipping and handling operations.
Used warehouse management software to reconcile daily inventory.
Lead Key Holder
Goodwill Industries
Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.