Amanda Vickrey
Asheboro,NC
Summary
Motivated professional offering Office Administration in Secretary Field of Study and office administration tasks. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Works well with others and has a positive upbeat attitude.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Survey Carolina, PLLC
Asheboro, NC
08.2023 - Current
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Surpassed sales goals through implementation of successful marketing strategies.
- Took special orders in person and over telephone, generating additional revenue every month.
- Collected deposits or payments and arranged for billing.
Data Entry Clerk
Klaussner
Asheboro, NC
03.2015 - 08.2023
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Operated various office equipment such as scanners, printers. when required.
- Verified accuracy and completeness of data entry into the database system.
- Identified discrepancies between source documents and entered data.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Scanned documents into appropriate databases for storage purposes.
- Updated existing records with new or revised information as needed.
Education
Office Administration - Secretarial Studies and Office Administration
Randolph Community College
Asheboro, NC05.2014
Skills
- Microsoft Office
- Data Management
- Reliable and Trustworthy
- Working Collaboratively
- Basic Math
- Active Listening
- Critical Thinking
- Problem Resolution
- Training & Development
- Work Ethic
- Computer Skills
- Friendly, Positive Attitude
- People Skills
- Organizational Skills
Timeline
Customer Service Representative
Survey Carolina, PLLC
08.2023 - Current
Data Entry Clerk
Klaussner
03.2015 - 08.2023
Office Administration - Secretarial Studies and Office Administration
Randolph Community College
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