Amanda Vigil
Aubrey,TX
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning. Senior Project Manager with experience bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. 18 years of management experience overseeing diverse and quality professionals engaged in complex processes and projects.
Overview
18
18
years of professional experience
Work History
Senior Project Manager
GEICO
Dallas, TX
12.2019 - Current
- Monitored project progress, identified risks, and implemented corrective measures to acquire success
- Drive efficiency and cost savings for organization with reduction of non-value processes and change management
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders
- Monitored contracts and service level agreements to identify potential risks and implemented mitigation actions to protect the development process from unforeseen delays and costs
- Monitor for quality and process assurance of new processes.
Senior Business Analyst
GEICO
Dallas, TX
12.2017 - 12.2019
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Monitored project progress using metrics such as timeline, budget, resources utilization.
- Assisted in developing strategies for improving customer service operations efficiency.
- Conducted gap analysis between current state processes and desired future state processes.
- Translated business objectives into measurable success criteria that could be tracked over time.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
Claims Management
GEICO
Dallas, TX
06.2014 - 12.2017
- Monitored team performance, enforcing compliance with corporate claims processes and procedures
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws
- Optimized case management with establishment of best practices.
- Managed a team of 15-20 Claims Representatives to ensure accuracy and timely completion of all claims processing activities.
- Developed departmental policies and procedures for processing claims according to applicable laws and regulations.
- Developed and implemented operational plans and procedures to enable successful team operations.
- Identified trends or patterns from data collected from customer feedback surveys related to the claims experience.
Claims Adjuster, Automobile and Casualty
GEICO
Dallas, TX
09.2005 - 06.2014
- Examined claims forms and other records to determine insurance coverage
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability
- Prepared summaries of damage, payments, and policy coverage
- Researched and analyzed policy contracts to verify proper payment of claims.
- Served as a liaison between clients, adjusters, attorneys, medical providers, witnesses and others involved in the claims process.
- Communicated with personnel and legal counsel on claims involving litigation.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Evaluated subrogation opportunities in order to recover payments made on behalf of an insured party.
- Analyzed complex documents such as medical records, police reports, repair bills, and other related items.
Education
BBA, Business Management -
Colorado State University
11.2023
Skills
- Client Relationship Management
- Project Planning
- Requirements Gathering
- Functionality Testing
- Procurement
- Financial Administration
- Cross-Functional Communication
- Performance Metrics
- Quality and Process Assurance
- Training and Mentoring
- Agile Methodologies
- Scrum Master
- Insurance
- Management
Timeline
Senior Project Manager
GEICO
12.2019 - Current
Senior Business Analyst
GEICO
12.2017 - 12.2019
Claims Management
GEICO
06.2014 - 12.2017
Claims Adjuster, Automobile and Casualty
GEICO
09.2005 - 06.2014
BBA, Business Management -
Colorado State University