Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
18
18
years of professional experience
Work History
Senior Project Manager
GEICO
12.2019 - Current
Monitored project progress, identified risks and implemented corrective measures to acquire success.
Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Senior Business Analyst
GEICO
09.2017 - Current
Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
Claims Supervisor
GEICO
06.2014 - Current
Monitored team performance, enforcing compliance with corporate claims processes and procedures.
Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
Optimized case management with establishment of best practices.
Claims Adjuster, Automobile and Casualty
GEICO
09.2005 - Current
Examined claims forms and other records to determine insurance coverage.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Prepared summaries of damage, payments, and policy coverage.
Researched and analyzed policy contracts to verify proper payment of claims.