Amanda Vilander
Topeka,KS
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Sheltered living
05.2025 - Current
Case Manager
Valeo Behavioral Health Care
Topeka, KS
03.2020 - Current
- Managed a full caseload of clients with co-occurring mental health and substance use disorders.
- Maintained treatment plans, scheduled sessions, documented progress, and ensured compliance with care standards.
- Took on a leadership role by training and mentoring new staff over five years, guiding them through documentation processes, case management systems, and best practices.
- Handled high volumes of confidential information and communication, while balancing administrative tasks such as data entry, scheduling, and interdepartmental coordination.
Phlebotomist
Biomat Plasma Center
Topeka, KS
11.2017 - Current
- Assists in determining the suitability of donors to undergo plasmapheresis prior to venipuncture.
- Responds to and assists with handling donor reactions in accordance with guidelines.
- Monitors donor and equipment to ensure health of donors and quality of product.
- Sets up, disconnects and operates the automated plasmapheresis machines including response and evaluation of all auto pheresis troubleshooting displays, documentation of exceptions, etc.
- Ensures the proper calibration and maintenance of autopheresis machines and associated equipment.
- May be trained to repair plasma equipment.
- Disconnects and disposes of all contaminated disposable equipment.
- Ensures proper cleaning of equipment and work area between donors.
- Maintains accurate and thorough documentation of production records.
- Ensures donor confidentiality.
- Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
- Learns and maintains thorough familiarity and compliance with all state and federal regulations, FDA-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
- Reports all unsafe situations or conditions to area lead, supervisor or manager.
iOS Advisor
Alorica
Topeka, KS
11.2016 - Current
- Troubleshoot iOS devices.
Production Associate
TARC Inc
Topeka, KS
08.2016 - 11.2016
- Monitor production and paperwork that assigned to the particular Job and that the job gets finished accurately and in a timely manner.
- Keep a log of production numbers.
Education
Diploma -
Ace Academy
Cosmetology -
Crum' s Beauty College
Manhattan, KSGen studies -
Junction city high school
Topeka, KSpsychology -
Kansas State University
Skills
- Phlebotomy
- Office experience
- Home health
- Supervising experience
- Technical Proficiency
- Google Workspace
- Electronic health records (EHR) management
- School experience
- Working with students with special education needs
- Life skills building
- Communication skills
- Social work
- Sales
- Preschool experience
- Special education
- Community engagement
- Care plans
- Mentoring
- Conflict management
- Teaching
- Phone etiquette
- Documentation review
- Typing
- Management
- Computer literacy
- Adobe Photoshop
- Childcare
- Appointment scheduling
- Microsoft Powerpoint
- Working with people with disabilities
- Project management
- Front desk
- Time management
- Project scheduling
- Data entry
- Wellness coaching
- Fair Housing regulations
- Organizational skills
- Achieving HIPAA compliance
- Working with people with developmental disabilities
- Working with people with autism
- Public speaking
- Insurance verification
- Microsoft Excel
- Staff training
- Assisting with ADLs
- Maintaining patient confidentiality
- SharePoint
- Experience with individuals with cognitive disabilities
- Experience with individuals with substance use disorders
- Critical thinking
- Patient observation
- Medicare
- Client services
- Medical terminology
- Computer operation
- Experience with individuals with mental health conditions
- Budgeting
- Cash handling
- Computer networking
- WORD
- CUSTOMER SERVICE
- Climbing
- Attention to detail
- Marketing
- Crisis management
- Caregiving
- Cash register
- Interviewing
- EXCEL
- Crisis intervention
- Pediatrics
- Multitasking
- Experience with children
- Motivational interviewing
- Customer service
- Basic math
- Case Management
- Grammar Experience
- Training & development
- Medication administration
- EHR systems
- Productivity software
- Direct support
- Cleaning
- Leadership
- Child protective services
- Math
- Schedule management
- Cheerleading
- Call center
- Microsoft Word
- Microsoft Outlook
- Behavioral health
- Windows
- Experience with individuals with neurodevelopmental disorders
- First aid
- Retail sales
- Addiction counseling
- Writing skills
- Data collection
- Computer skills
- Patient interaction
- Problem solving
- Databases
- MICROSOFT OFFICE
- Phone communication
- Case documentation
- Care coordination
- Client assessments
- Treatment planning
- Relationship building
- Effective communication
- Record keeping
- Conflict resolution
- Regulatory compliance
- Team leadership
- Data management
- Training and mentoring
- Performance tracking
- Clear communication
- Ethical judgment
- Case management
- Emotional awareness
- Resource identification
- Active listening
- Community outreach
- Team collaboration
- Discharge planning
- Referral coordination
- EMR / EHR
- Documentation and reporting
- Vulnerable population awareness
- Progress evaluations understanding
- Case management tracking
- Positive attitude
- Risk assessment
- Organization and multitasking
- HIPAA compliance
- Client assessment
- Patient assessment
- Client advocacy
- Email and telephone etiquette
- Empathy and compassion
- Decision-making
- Case planning
- Family education programs
- Verbal and written communication
- Community resources
- Case needs assessment
- Problem-solving
- Home visits and inspections
Certification
- Driver's License
- CPR Certification
- Non-CDL Class C
- MAB
- AED Certification
- First Aid Certification
Publications
- Family Service Guidance Center (MHT)
- Florence Crittenton
- TARC
- Topeka High (Para)
Timeline
Case Manager
Sheltered living
05.2025 - Current
Case Manager
Valeo Behavioral Health Care
03.2020 - Current
Phlebotomist
Biomat Plasma Center
11.2017 - Current
iOS Advisor
Alorica
11.2016 - Current
Production Associate
TARC Inc
08.2016 - 11.2016
Diploma -
Ace Academy
Cosmetology -
Crum' s Beauty College
Gen studies -
Junction city high school
psychology -
Kansas State University
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