Amanda Villarreal-mcfaline
Hot Springs,AR
Summary
Hardworking Restaurant Manager overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Oaklawn Jockey Club
Hot Springs National Park, AR
03.2022 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Created detailed reports on weekly and monthly revenues and expenses.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Specialty Cook
Bally's Casino
Kansas City, MO
02.2021 - 03.2022
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Store Manager
Journeys Kidz
Independence, MO
07.2019 - 02.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Established store tactics and strategies to achieve operational performance and sales goals.
Line Cook
V'S Italiano Ristorante
Independence, MO
08.2017 - 06.2019
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Adhered to portion controls and presentation specifications.
- Kept stations stocked and ready for use to maximize productivity.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
Education
High School Diploma -
Orange Park High School
Orange Park, FL06-2001
Skills
- Staff Management
- Recruitment
- Customer Engagement
- Operations Management
- Restaurant operations management
- Menu development
- Team training and development
- Leadership Development
- Profit and loss management
- Budgeting and cost control
References
- Stephen Greer VP of F&B and Hospitality Oaklawn Jockey Club 501-363-4701
- Cesar Escobar Room Chef The Bugler Oaklawn Jockey Club 816-824-0290
Timeline
Restaurant Manager
Oaklawn Jockey Club
03.2022 - Current
Specialty Cook
Bally's Casino
02.2021 - 03.2022
Store Manager
Journeys Kidz
07.2019 - 02.2021
Line Cook
V'S Italiano Ristorante
08.2017 - 06.2019
High School Diploma -
Orange Park High School
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