Amanda Villegas-Rehder
Dyer,IN
Summary
Results-driven Territory Manager with 10 years of experience fostering performance based team culture and training initiatives, driving program operations, promoting quality assurance, and revenue management for $40M portfolio. Skilled in developing stakeholder relationships utilizing support and service strategies. Demonstrated success in supporting branding objectives.
Overview
8
8
years of professional experience
Work History
Territory Manager
Varsity Tutors for Schools
10.2022 - Current
- Direct Reports: 6
- Portfolio Management: Up to $40M
- Territory of Management: Central and East Coast
- FY Territory Growth: + $20M
- Serves as Territory Manager for a Team of Customer Success Managers (CSMs), provides guidance in day-to-day activities & drives quarterly goals
- Leads, coaches and mentors a Team of Customer Success Managers to grow their skills and career
- Accurately track all customer related activities, communication and opportunity tracking in CRM
- Responsible for ensuring the successful onboarding school districts of all sizes and demographic makeups, ensuring full adoption and long-term success of our services
- Collaborate with key stakeholders to build alignment on project timelines, key milestones and desired outcomes
- Achieves key success metrics including adoption and engagement goals
- Manages change at the customer level, overcomes customer objections and resolves concerns with key stakeholders
- Gathers customer feedback and collaborates with the Product Team to evolve Varsity Tutors’ product offering to meet emerging needs and remove friction points
- Use data to determine success of current implementation/learning solutions and recommend changes/additions to drive desired customer outcomes
- Direct customer support team members and leverage data analytics to identify areas of improvement and accountability.
Area Manager
Catapult Learning
Chicago, IL
05.2021 - 10.2022
- Direct Reports: 5 Supervisors and 75 teaching staff.
- Customer Portfolio: 140 School Administrators
- Territory of Management: Mid-West; Up to 3 states
- Identified operational process inefficiencies to recommend necessary improvements.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Developed training modules and documentation to train staff.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Conducted weekly meetings to create business plans to drive successful monthly business.
- Led and directed leadership members on effective methods, operations and procedures
- Facilitated month-end closing processes, invoicing and reporting entries.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Implemented and developed operational standards, policies and procedures.
Program Supervisor
Catapult Learning
Chicago, IL
08.2016 - 05.2021
- Direct Reports: 35
- Portfolio: 17 school programs, supporting 3,500 students
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Developed departmental objectives, budgets, policies, procedures and strategies.
- Met deadlines while maintaining high-quality deliverables.
- Developed and presented new hire orientation, operational training, and curricula training.
- Maintained scheduling and optimal quality standards to maximize customer funding and ensure federal guidelines for usage.
- Maintained client records in compliance with local, state, federal, agency and contractual regulations, helped clients manage financial accounts and cultivated client independence.
- Oversaw team reporting, performance and quality assurance for group of 35 personnel.
- Analyzed program effectiveness to optimize workflows.
- Fostered relationships to define programming needs and strengthen organizational standing.
Education
Bachelor of Science - Elementary Education
CCSJ
Indiana05.2015
Skills
- Territory Management
- Account and Revenue Management
- Program Development
- Team Training and Development
- Managing Operations and Optimizing Efficiency
- Process and Procedural Improvement
- Stakeholder Relationship Management
- Customer Success
- Operations
Timeline
Territory Manager
Varsity Tutors for Schools
10.2022 - Current
Area Manager
Catapult Learning
05.2021 - 10.2022
Program Supervisor
Catapult Learning
08.2016 - 05.2021
Bachelor of Science - Elementary Education
CCSJ
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