Amanda Viola
Davenport,FL
Summary
Accomplished Assistant Director of Front Office at Holiday Inn Resort Orlando-Lake Buena Vista, adept in guest relations management and revenue enhancement. Excelled in staff training, achieving significant improvements in team performance and guest satisfaction. Expert in interdepartmental coordination and complaint handling, fostering a cohesive service environment. Proven track record in building lasting guest relationships and driving hotel revenue.
Overview
8
8
years of professional experience
Work History
Assistant Director of Front Office
Holiday Inn Resort Orlando-lake Buena Vista
09.2023 - Current
- Scheduled employees according to business forecast, payroll budget guidelines and productivity requirements.
- Analyzed rate efficiency, monitored credit reports and closely observed daily counts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared weekly employee work schedules to meet operational needs.
Front Desk Supervisor
Holiday Inn Resort Orlando-lake Buena Vista
02.2020 - 09.2023
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Recreation Leader
Holiday Inn Resort Orlando-lake Buena Vista
03.2018 - 05.2019
- Developed positive and productive relationships with kids, parents and staff.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations.
- Managed budgets for various programs and events, ensuring proper allocation of funds while maintaining costefficiency.
Front Desk Agent
Baymont By Wyndham
06.2016 - 03.2018
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Associate of Science -
Valencia College
Orlando, FL05.2026
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2016
Skills
- Complaint Handling
- Staff Training and Development
- Guest Relations Management
- Revenue management
- Interdepartmental Coordination
- Relationship Building
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Assistant Director of Front Office
Holiday Inn Resort Orlando-lake Buena Vista
09.2023 - Current
Front Desk Supervisor
Holiday Inn Resort Orlando-lake Buena Vista
02.2020 - 09.2023
Recreation Leader
Holiday Inn Resort Orlando-lake Buena Vista
03.2018 - 05.2019
Front Desk Agent
Baymont By Wyndham
06.2016 - 03.2018
Associate of Science -
Valencia College
High School Diploma -
Dr. Phillips High School
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