Amanda Viratos
Benicia,CA
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
14
14
years of professional experience
Work History
Claims Assistant
Ryze Claims Solutions
, IN
06.2023 - Current
- Reviewed and verified insurance claim forms to ensure accuracy and completeness of information provided by claimants.
- Performed data entry into internal systems to process claims requests.
- Assisted in the preparation of documents for claims processing.
- Answered inquiries from customers regarding their individual claims status.
- Provided customer service support to policyholders, claimants, and agents over the phone or via email.
- Maintained accurate records related to all aspects of the claims process.
- Collaborated with team members to develop strategies for resolving difficult cases quickly and efficiently.
- Opened, sorted and monitored claims.
Claims Assistant
Independent Adjuster Julie Goldfarb
Benicia, CA
03.2020 - 03.2024
- Assisted in the preparation of documents for claims processing.
- Provided customer service support to policyholders, claimants, and agents over the phone or via email.
- Organized and maintained filing systems for documents and records.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
Bartender
Havana
Walnut Creek, CA
05.2022 - 01.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Administrative Assistant
Go Handyman Services
Benicia, CA
08.2010 - 04.2022
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
Shift Leader/Server/Bartender
Mary's
Sonoma, CA
09.2018 - 01.2021
- Trained incoming staff on restaurant practices and procedures.
- Addressed and resolved any customer conflicts with managed waitstaff, verifying satisfactory outcomes for all involved parties.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Assistant General Manager
Ihop
Walnut Creek , CA
08.2010 - 09.2018
- Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Completed inventory purchases and oversaw restocking.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Motivated, trained and disciplined employees to maximize performance.
- Resolved problems promptly and effectively to elevate customer approval.
Education
Benicia High School
Benicia, CA03.2010
Diablo Valley College
Pleasant Hill, CASkills
- Team Player
- Point of Sale Systems
- Service-Oriented
- Data Entry
- Insurance Knowledge
- Claims Processing
- Claims Investigation
- Insurance Claims Review
Timeline
Claims Assistant
Ryze Claims Solutions
06.2023 - Current
Bartender
Havana
05.2022 - 01.2024
Claims Assistant
Independent Adjuster Julie Goldfarb
03.2020 - 03.2024
Shift Leader/Server/Bartender
Mary's
09.2018 - 01.2021
Administrative Assistant
Go Handyman Services
08.2010 - 04.2022
Assistant General Manager
Ihop
08.2010 - 09.2018
Benicia High School
Diablo Valley College
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