Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Assurance Professional 1
Humana
01.2013 - Current
Educated employees on specific QA standards and confirmed maintenance of standards.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Performed tests and inspections to conform to established standards.
Conducted investigations into questionable test results.
Behavioral Health Therapist Intern
Transitional Living Inc
08.2024 - 04.2025
Recommended therapeutic action plans and treatments based on results from behavioral assessments.
Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
Gathered information about clients using observational techniques and interviews, case histories, and other assessment methodologies.
Social Worker Intern
Back2Back Ministries
03.2023 - 09.2023
Mediated between family members to facilitate conflict resolution and build healthy family relationships.
Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
Offered community resource guidance to clients to meet family needs for assistance.
Conducted outreach to local referral sources to build strong partnerships for supportive services.
Education
Master of Social Work - Social Work
Indiana Wesleyan University
Marion, IN
04-2025
Bachelor of Social Work - Social Work
Indiana Wesleyan University
Marion, IN
10-2023
Associate of Science - Business
Indiana Wesleyan University
Marion, IN
05-2021
Skills
Documentation expertise
Quality control evaluation
Quality improvements
Analytical thinking
Executing internal audit processes
Certification
Licensed Social Worker - June 2025 - Present, License #: APP-000756406