Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Volper

Pasadena

Summary

Seasoned leader offering years of experience and unparalleled dedication to customer and patient satisfaction. Knowledgeable about prescriptions, sales promotions, insurance practices and office requirements. Successful at building loyal relationships with patients, meeting unique needs and managing dynamic requirements in busy office settings.

Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.

Overview

18
18
years of professional experience

Work History

Regional Manager

Mann Eye Institute And Laser Center
01.2019 - Current
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Grinding and fabricating eyeglass lenses.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Analyzed performance metrics to identify improvement areas and optimize processes.
  • Mentored team leaders on best practices for staff development and performance management.
  • Led clinic operations ensuring smooth daily functions and patient satisfaction.
  • Implemented process improvements enhancing clinic efficiency and reducing wait times.
  • Developed staff training programs to optimize team performance and service delivery.
  • Oversaw compliance with healthcare regulations ensuring high standards of care.
  • Collaborated with medical professionals to streamline patient care processes.

Optical Manager

Walmart Vision Center
06.2007 - 01.2019
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

High School Diploma -

Sam Rayburn High School
Pasadena, TX

Associate of Applied Science - Business Management

San Jacinto College
Pasadena, TX

Skills

  • Verifying prescriptions
  • Insurance approvals
  • Billing Processing
  • Quality Patient Care
  • Office Management
  • Organizational Skills
  • Staff training and development
  • Staff management
  • Strategic planning
  • Operations
  • Administrative leadership
  • Clinical management

Timeline

Regional Manager

Mann Eye Institute And Laser Center
01.2019 - Current

Optical Manager

Walmart Vision Center
06.2007 - 01.2019

High School Diploma -

Sam Rayburn High School

Associate of Applied Science - Business Management

San Jacinto College

Similar Profiles

CREATE PROFILE