Amanda Windle
Murrieta,CA
Summary
To be a part of a team where I can express my passion for teamwork and vision for excellency within your organization.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Benefit and Insurance Coordinator
Canyon Lake Dentistry
Lake Elsinore, CA
05.2021 - Current
- Filed insurance claims by obtaining and entering data related to patient, insurance provider.
- Experience with HMO/PPO insurance, help providers achieve a ADP above $6000.
- Responsible for updating and creating new insurance contracts for each provider.
- Submitted claims to insurance companies.
- Secured pre-authorizations.
- Validated insurance and advised patients of benefits and coverage.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled appointments and maintained and updated appointment calendars.
- Responded promptly to customer inquiries regarding billing issues or policy updates.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and dental code for procedures and services provided.
Manager of Operations
Pacific Dental Services
09.2012 - 05.2021
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Process claims and EOB’s.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Provided updates on status of contract processes to upper management and other important personnel.
- Reviewed details on incoming contracts and service agreements to keep pricing correct.
Server
Ferraro’s Italian restaurant
Long Beach, CA
06.2006 - 09.2012
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and plating techniques.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
General Studies
Cerritos College
Norwalk, CASkills
- Adaptability
- Confident
- team leader ship
- Positive attitude
- People skills
- Problem-solving
- Communication skills
- Very organized
- Accounting skills
- Insurance claims processing
- Insurance Verification HMO/PPO
Timeline
Benefit and Insurance Coordinator
Canyon Lake Dentistry
05.2021 - Current
Manager of Operations
Pacific Dental Services
09.2012 - 05.2021
Server
Ferraro’s Italian restaurant
06.2006 - 09.2012
General Studies
Cerritos College
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