Amanda Vyhnanek
Brookfield,IL
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
6
6
years of professional experience
Work History
Lead Night Auditor
Marriott
11.2023 - Current
- Optimized front desk workflow to reduce wait times for late-night guests checking in or out of the hotel property.
- Implemented time-saving strategies for completing nightly audits more quickly while maintaining high levels of accuracy in reporting data.
- Facilitated positive relationships with long-term guests through attentive service and personalized interactions during their stays.
- Increased security measures for guest safety by vigilantly monitoring building access points throughout the evening shift.
- Streamlined nightly operations for improved efficiency with thorough audits and accurate financial reports.
Night Auditor
Hampton Inn And Suites
01.2022 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Front Desk Agent
Homewood Suites/ Hilton Garden Inn
08.2021 - 12.2021
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Supervisor
Hilton
06.2018 - 08.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Education
Graphic Communications -
Western Illinois University
Macomb, ILSkills
- Hotel operations
- Night audit procedures
- Accounting knowledge
- Front Desk Management
- Guest Relations
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Front Desk Operations
- Punctual and Dependable
- Oral and written communications
- Hospitality service expertise
Timeline
Lead Night Auditor
Marriott
11.2023 - Current
Night Auditor
Hampton Inn And Suites
01.2022 - Current
Front Desk Agent
Homewood Suites/ Hilton Garden Inn
08.2021 - 12.2021
Front Desk Supervisor
Hilton
06.2018 - 08.2021
Graphic Communications -
Western Illinois University