Amanda Wagner
Winter Park,FL
Summary
Results-driven professional with experience in regulatory compliance, financial analysis, and customer service, seeking an office-based role offering opportunities for growth. Skilled in managing complex workflows, ensuring accuracy in reporting, and optimizing processes to enhance operational efficiency. Certified in Microsoft Word, PowerPoint, and Excel, with expertise in creating financial tracking tools, pivot tables, and variance reports. Strong organizational and analytical abilities paired with a proven track record in cross-functional collaboration, quality assurance, and process improvement. Recognized for exceptional professionalism, attention to detail, and the ability to thrive in fast-paced, dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Regulatory Compliance Associate
Inteserra
04.2024 - 12.2024
- Managed 82 clients and processed 50 to 300 approvals per day for telecommunications companies, ensuring correct sorting of reports with or without remittances. Assigned reports with remittances to specialists and finalized filing once checks were issued. Performed clientspecific tasks such as adding invoices and penalties, running escrow, op-stats, and variance reports, and conducting daily self-audits to ensure accurate filing. Maintained compliance accuracy through careful organization and attention to detail.
Server
Miller's Ale House
08.2021 - 01.2024
- Delivered excellent guest service in a fast-paced environment, taking orders and ensuring a smooth dining experience. Supported the team by running food, bussing tables, and assisting with dishwashing. Ranked as a top 5 server for efficiency, adaptability, and teamwork. Assisted management with role transitions and extra shifts. Maintained cleanliness and addressed service gaps as needed.
Accounting and Finance Intern
Miller's Ale House
06.2023 - 08.2023
- Finance: Created pivot tables to analyze item sales trends using historical, current, and comparative store data across 107 locations. Evaluated the effectiveness of various marketing strategies in driving sales performance.
- Accounting: Assisted with processing ACH payments and invoices to ensure timely and accurate financial transactions. Supported systematic tracking efforts to maintain organized and accurate accounting records.
Shift Leader
Tropical Smoothies
10.2022 - 03.2023
- Prepared food and smoothies to company standards in a fast-paced environment. Trained new employees on food prep, customer service, and POS usage. Operated the POS system to process orders efficiently. Assisted with scheduling to ensure proper shift coverage. Maintained a clean, organized workspace, adhering to health and safety guidelines.
Server
Red Lobster
08.2022 - 12.2022
- Provided exceptional service to guests by addressing their needs and ensuring a positive dining experience. Delivered food and beverages to the correct tables promptly. Performed side duties including cleaning tables and floors, restocking side stations, rolling silverware, running food, and refilling sauces to maintain smooth operations.
Server
Park Ave. BBQ & Grille
09.2019 - 07.2021
- Delivered exceptional customer service by taking orders, ensuring accuracy in food prep and POS entry. Managed cash transactions and processed payments. Oversaw food packaging and delivery for efficiency and satisfaction. Performed side duties, including cleaning, restocking, and refilling sauces to ensure smooth operations.
Education
Associate's degree -
University of Central Florida
Orlando, FL01.2023
Skills
- Financial Analysis & Management: Proficient in creating budgets, analyzing debt-to-income ratios, bank reconciliations, variance reports, and pivot tables
- Regulatory Compliance & Quality Assurance: Experienced in data analysis, process improvement, documentation review, internal audits, and maintaining regulatory standards
- Microsoft Office Expertise: Certified in Word, PowerPoint, and Excel, with advanced knowledge of data entry, financial tracking tools, and reporting
- Customer Service & Food Industry: Skilled in POS system operation, guest relations, up-selling techniques, food preparation, safe handling practices, and inventory management
- Organizational & Professional Skills: Strong attention to detail, multitasking, project management, and cross-functional collaboration
- Soft Skills: Exceptional work ethic, professionalism, memory retention, and effective communication
Certification
- Proficient in Microsoft Office Suite
- Certified in Microsoft Word, PowerPoint, and Excel
Timeline
Regulatory Compliance Associate
Inteserra
04.2024 - 12.2024
Accounting and Finance Intern
Miller's Ale House
06.2023 - 08.2023
Shift Leader
Tropical Smoothies
10.2022 - 03.2023
Server
Red Lobster
08.2022 - 12.2022
Server
Miller's Ale House
08.2021 - 01.2024
Server
Park Ave. BBQ & Grille
09.2019 - 07.2021
Associate's degree -
University of Central Florida