Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amanda Wagner

Omaha,NE

Summary

Dynamic Registered Nurse Case Manager with a proven track record, excelling in care coordination, and healthcare management. Demonstrates expertise in clinical assessment, discharge planning, and patient advocacy. Leveraged strong clinical judgment to enhance patient outcomes, achieving a significant reduction in readmission rates.

Known for building relationships and mentoring staff, fostering a collaborative environment for quality improvement, adapting to evolving needs, and delivering meaningful outcomes. Equipped with excellent communication skills, critical thinking, and ability to navigate complex healthcare systems.


Results-driven sales professional prepared to bring extensive expertise in business development and client management to your team. Adept at implementing sales strategies that drive market expansion and revenue growth. Known for fostering team collaboration and adapting to dynamic market conditions, leveraging negotiation and customer relationship skills. Experienced with business development and client management, driving significant revenue growth. Utilizes strategic sales approaches to secure new business and strengthen customer relationships. Track record of leveraging negotiation and communication skills to achieve sales targets and build long-term client partnerships.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Registered Nurse Case Manager

OnCare Health
03.2024 - Current
  • Evaluated patient progress and created and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
  • Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
  • Participated in on-call rotations to deliver after-hours care.
  • Authored initial assessments of patients and family to develop plans for individual home care needs.
  • Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
  • Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
  • Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
  • Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
  • Assisted in the development and implementation of departmental policies and procedures related to case management, ensuring alignment with organizational goals and regulatory requirements.
  • Mentored new nursing professionals during orientation periods, fostering a collaborative team dynamic that supported the delivery of high-quality care.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.

Sales Executive and Director of Nursing

Accentcare Of Nebraska
06.2017 - 03.2024
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Expanded company's reach by establishing partnerships with key industry players.
  • Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
  • Identified new market opportunities through diligent research and networking.
  • Spearheaded entry into new markets, conducting feasibility studies and developing market entry strategies.
  • Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
  • Led cross-functional teams to support sales objectives, fostering collaboration between sales, marketing, and product development.
  • Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Contributed to event marketing, sales and brand promotion.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Oversaw and approved recruitment, hiring and orientation of new nursing staff.
  • Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
  • Collaborated with staff, management, and external groups to coordinate patient care.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
  • Worked closely administration to develop and implement best practices to improve patient outcomes.
  • Identified department issues to recommend corrective actions.
  • Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
  • Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
  • Championed a culture of continuous learning by promoting professional development opportunities for nursing staff, including in-house training programs, conferences, workshops, and online resources.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Business Owner of Health and Wellness Company

Advocare International
08.2011 - 07.2019
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Trained and motivated employees to perform daily business functions.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Fostered positive company culture, attracting and retaining top talent through motivational leadership.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
  • Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
  • Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
  • Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
  • Elevated brand visibility by spearheading comprehensive digital marketing campaign.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Registered Nurse Clinical Supervisor

Madonna Rehabilitation Hospital
07.2013 - 06.2017
  • Collaborated with interdisciplinary teams to develop comprehensive patient care plans, ensuring optimal outcomes for patients in various stages of illness or recovery.
  • Mentored new hires during orientation programs, providing guidance on policies, procedures, and best practices within the nursing profession.
  • Participated in performance improvement projects aimed at enhancing overall quality of care provided within the organization.
  • Championed patient advocacy efforts by addressing concerns promptly and working closely with families to ensure their needs were met throughout the treatment process.
  • Ensured compliance with regulatory standards by maintaining accurate documentation and timely reporting requirements for all clinical activities.
  • Improved staff performance through consistent coaching, mentoring, and identification of professional development opportunities.
  • Managed complex cases effectively, using critical thinking skills to prioritize interventions based on individual patient needs.
  • Assisted in the development of policies and procedures related to clinical practice standards, ensuring alignment with best practices and accreditation requirements within the healthcare industry.
  • Spearheaded initiatives to enhance communication among team members, fostering a collaborative work environment for improved patient care delivery.
  • Successfully managed challenging situations involving patients or families, employing conflict resolution skills to address concerns professionally and effectively.
  • Reduced readmission rates through diligent post-discharge follow-up care, including medication reconciliation and patient education on self-care measures.
  • Promoted a culture of safety and quality assurance by conducting regular audits and risk assessments within the clinical environment.
  • Facilitated ongoing staff education through in-services, workshops, and seminars focused on relevant topics such as infection control or pain management techniques.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Education

Bachelor of Science - Nursing

University of Nebraska Medical Center
Omaha, NE
05-2013

Skills

  • Case Analysis
  • Comprehensive Patient Assessments
  • Strategic Goal Setting
  • Referral Management
  • Quality Assurance Improvement
  • Tailored Care Plan Design
  • Healthcare Compliance Knowledge
  • HIPAA Regulations Adherence
  • Expertise in Relationship Development
  • Effective Clinical Decision-Making
  • Targeted Healthcare Referrals
  • Accurate Medical Recordkeeping
  • In-Depth Product Knowledge
  • Proven Sales Skills
  • Effective Sales Presentations
  • Sales Team Leadership and Management
  • Strategic Business Development
  • Prospective Client Outreach and Engagement
  • Effective Closing Techniques
  • Professional Networking
  • Client Acquisition
  • Effective Interpersonal Communication
  • Product Marketing Strategy
  • Operational Management
  • Contract Negotiation Expertise
  • New Market Development
  • Client Relationship Management
  • Sales and market development
  • Surpasses Sales Targets
  • Executive presentations
  • Driven and determined
  • Performance improvement
  • Business Development Strategy
  • Strategic Decision-making
  • Start-up operations
  • Policies and procedures development
  • Business Administration Expertise
  • Effective leader
  • Inventory tracking and management
  • Customer Loyalty Development
  • Effective Listening
  • Effective Communication
  • Analytical Problem-Solving
  • Effective Time Management
  • Detail-Oriented Focus
  • Accountability
  • Independent Work Proficiency
  • Patient Care Coordination
  • EMR / EHR
  • Patient Care Management

Certification

  • Basic Life Support Certification (BLS)
  • Advanced Cardiac Life Support Certification (ACLS)
  • Moderate Sedation Certified
  • Crisis Prevention Institute Trained
  • Rapid Response Team
  • PICC line and IV infusion team


Languages

Spanish
Limited Working
Sign Language
Limited Working

Timeline

Registered Nurse Case Manager

OnCare Health
03.2024 - Current

Sales Executive and Director of Nursing

Accentcare Of Nebraska
06.2017 - 03.2024

Registered Nurse Clinical Supervisor

Madonna Rehabilitation Hospital
07.2013 - 06.2017

Business Owner of Health and Wellness Company

Advocare International
08.2011 - 07.2019

Bachelor of Science - Nursing

University of Nebraska Medical Center

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Amanda Wagner