Hi, I’m
Amanda Wagoner
Broken Arrow,OK
Summary
Documentation Specialist, experience ensuring organization's documents are stored efficiently and are easily accessible to staff. Develop and implement management and control strategies. High level of organizational skills, attention to detail, and communication.
Overview
17
years of professional experience
Work History
Energy Exchanger Company
Accounting/QC Document Control Specialist
05.2021 - Current
Job overview
- Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Facilitated timely project completion by managing the distribution of essential documentation to project team members.
- Converted documents from one application to another.
- Increased efficiency with the implementation of electronic document management systems for easy access and retrieval.
- Expedited information sharing between departments with the creation of an accessible central database for critical documents.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Championed the adoption of new document control technologies, staying abreast of industry trends to drive continuous improvement efforts.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Magnetic Particle Testing
- Liquid Penetrant testing
- Processed accounts payable, prepared accounting reports, investigated and resolved account discrepancies.
- Processed payroll
- Responsible for using QuickBooks to manage company accounts.
Tierpoint
Operations Specialist 1
01.2020 - 05.2021
Job overview
- Monitor and maintain existing equipment and install and test new equipment
- First line of support for clients of applications, network services, and software
- Evaluate equipment logs and see to it that there are no unresolved problems and issues
- Get specifications ready for new equipment and monitor any modifications or upgrades to equipment
- Perform basic hardware fixes, replacements, and upgrades, besides cabling and hardware installations and testing
- Comply with and update user guides and documentation
- Evaluate and oversee infrastructure capacity support for cooling elements and data center power
- Provide input on requirements for the data center’s capacity
- Assess/certify the power, cooling, space, and weight sizing requirements for new activities
- Monitor activities, procedure, and utilization within the data center in order to maintain proper IT policies and to comply with the regulation
- Interface with clients in commencing work orders for issues of data center facility, such as leaks, lights, etc.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Big Elk Energy Systems LLC
Documentation Specialist
01.2019 - 01.2019
Job overview
- Responsible for overall coordination of documentation within the company
- Performs the Document Control function within the project management system
- Order external standards and maintains tracking system
- Assist in supporting external audits, coordinating activities in backroom and ensuring timely response to documentation requests for auditors
- Supports user requests for documentation and trains users in system
- Administers training system in Master Control, setting up users and exams as required
- Coordinates activities in and ensures timely response to documentation requests
- Responds to user requests for documentation
- Maintains quality records per applicable SOPs
- Investigates and responds to corrective actions related to Documentation Control, Training and External Standards
- Responsible for coordinating document change orders (DCO), facilitates review, approval, and retention of Risk Management documents
- Responsible for coordinating (DCO) to be included in data packages
- Strong organization skills
- Supports change management of labeling and ensures accurate completion of labeling verification forms
- Maintain the integrity of working documents and update documentation when revised
- Responsible for document security, for assigning access, and for removing and destroying obsolete documents
- Able to work independently and in a team environment
- Strong attention to detail, able to focus on a task and follow a precise process to the conclusion, self-auditing and have high quality standards.
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Provided support in proposal writing efforts leading to an increased win rate on submitted bids.
FEDERAL MOGUL (Acquired Affinia Group Inc. in 2014)
Returns Center Clerk
01.2008 - 01.2015
Job overview
- Updating the SQL Server Management system and experience in BPICS, TOLAS, and PDS
- Entering the product into the warehouse management system
- Training others on various job duties
- Decision-making on Quality of parts, on keeping or destroying them
- Sending and answering e-mails and providing customer support with corporate office and shipping department
- Complete Rack Audits to ensure inventory is correct in the system
- Conduct Full warehouse inventory annually
- Filing, creating log sheets for various job tasks
- Member of the Safety team and Recreational team
- Receiving: UPS / FedEx Shipping (additional responsibilities for Returns Center Clerk position)
- Receiving from all trucks for return center and verifying the shipment received is valid
- Matching up Bill of lading, verifying packing list for products
- Certified Forklift Driver - sit down and stand up
- Obtain and organize all customer orders for daily shipments
- Accurately process, bill and ship orders and input data utilizing company's proprietary system(s)
- Run daily reports to obtain all customer rush orders, print orders and brand labels as needed
- Follow up and resolve customer’s escalation issues regarding product delivery.
Education
Moore / Norman Technology Center
Computer and Software Skills courses, Administrative Assistant Function courses, Database Administration, SQL Certification
01.2017
Skills
- Auditing Documents
- Document Management
- File conversion
- Confidentiality handling
- Document Formatting
- Document Review
- Document Control Software
- Records Management
- Archiving Procedures
- Database Maintenance
- Adobe Acrobat
Organizations
- National Technical Honor Society
- Ambassador Torch Award
- President – Business Professionals of America 2016-2017
- Vice President – Business Professionals of America 2015-2016
Timeline
Accounting/QC Document Control Specialist
Energy Exchanger Company
05.2021 - Current
Operations Specialist 1
Tierpoint
01.2020 - 05.2021
Documentation Specialist
Big Elk Energy Systems LLC
01.2019 - 01.2019
Returns Center Clerk
FEDERAL MOGUL (Acquired Affinia Group Inc. in 2014)
01.2008 - 01.2015
Moore / Norman Technology Center
Computer and Software Skills courses, Administrative Assistant Function courses, Database Administration, SQL Certification
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