Amanda Walker
Golden Valley,AZ
Summary
Proven leader with a track record of enhancing team productivity and collaboration at Child and Family Support Services, Inc. as well as in my animal advocacy career and title insurance. Skilled in workload balancing and meeting facilitation, I excel in creating efficient, results-driven environments. Demonstrates a passion for continuous learning and problem-solving, achieving significant improvements in team performance and project completion rates.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Direct Support Team Coordinator
Child and Family Support Services, Inc.
01.2022 - 09.2024
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with families through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
- Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
- Trained, motivated and guided my team at any time needed.
- Implemented process improvements by evaluating existing workflows, identifying inefficiencies, and proposing actionable solutions.
- Created staff schedules, approved requested time off and updated reports.
- Mentored junior team members, fostering professional growth through skill development workshops and one-on-one coaching sessions.
- Supervised a team of 8 employees.
- Handled day-to-day office operations and resolved any conflicts.
- Directed weekly status meetings with agenda-setting, note-taking, and follow-up action items to ensure alignment among all stakeholders involved in ongoing projects.
- Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
- Completed risk predictions and injury reports.
- Conducted new-hire trainings.
- Worked closely with families to bridge the gap in communication between family and client.
- On-Call Crisis line on rotation with other coordinators on a weekly basis.
- Created BHA and BHSP based on the individual client needs
- BHT Credentials
Certified Canine Behavior Expert
Self-Employed
03.2013 - 01.2022
- Force Free Relationship Building Methods of training with Canines
- Collaborated with Animal shelters and rescue organizations to assist in solutions to modify unwanted behaviors in canines prior to adoption.
- In-Home behavior modification with family and canine
- Board and train for personally owned dogs as well as adoptable dogs from shelter and rescue organizations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- CPDT-KA certified through Certification Council for Professional Dog Trainers with continued Education to maintain certification.
Pet Groomer/Owner
Doggy Diva's N Dudes Day Spa, LLC
05.2007 - 03.2019
- Created and promoted a successful grooming business from the ground up.
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
- Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
- Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
- Developed new service offerings based on current trends in pet grooming such as creative dye jobs or specialty haircuts for unique breeds.
- Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
- Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
- Streamlined appointment scheduling processes by implementing an efficient booking system that accommodated multiple groomers simultaneously.
- Achieved faster turnaround times without sacrificing quality using time management skills.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Reset procedure rooms between appointments and disinfected equipment.
Executive Director
Divine Canine Rescue
03.2013 - 01.2019
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff/volunteers through periods of organizational change, maintaining morale and engagement during transitions.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Spearheaded development and launch of user-friendly organizational website, increasing online engagement.
- Established 501c3 and built a board of directors
- Achieved notable increases in public awareness through innovative social media strategies.
- organized pet intake and evaluation of temperament in preparation for rehabilitation and placement.
- trained and organized foster program for adoptable dogs.
- facilitated safe handling workshops for the public, employees and volunteers.
- Tended to medical and behavioral problems with the assistance of groomers, veterinarians and veterinary behaviorists.
Real Estate Closer
Garrow Title Insurance Company
08.2003 - 05.2005
- Prevented delays in closing timelines by proactively addressing potential roadblocks with clear communication across all parties involved.
- Expedited closings for satisfied clients with diligent contract review and negotiation.
- Assisted in the growth of the company''s client base by providing exceptional customer service to real estate agents, lenders, and buyers.
- Improved overall organizational productivity through effective collaboration within a team-oriented environment.
- Developed strong working relationships with local real estate professionals to secure repeat business for the company.
- Increased efficiency with proactive task prioritization during high-volume periods of real estate transactions.
- Reduced errors in documentation processing by meticulously reviewing contracts and property information prior to closing appointments.
- Managed multiple real estate transactions simultaneously, resulting in successful and organized closings.
- Collaborated with title examiners, attorneys, and underwriters to resolve complex title issues efficiently.
Real Estate Closing Coordinator
Blue Water Title Insurance Company
08.2000 - 05.2003
- Strengthened client relationships and fostered trust by proactively providing updates on transaction progress throughout the closing process.
- Maintained comprehensive records of completed transactions for future reference and analysis.
- Ensured compliance with industry regulations by staying current on real estate laws and guidelines.
- Facilitated smooth transactions by promptly addressing inquiries or concerns from clients and stakeholders.
- Teamed with Builders and lenders to process financial draws on new construction properties.
- Balanced multiple properties to ensure monies were allocated properly during the construction process.
Customer Service Representative
Lawyers Title Insurance Company
10.1995 - 05.1999
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Kearsley High School
Flint, MI06.1995
Skills
Team motivation
Workload balancing
Schedule Management
Meeting leadership
Employee Evaluation
Meeting facilitation
Supervisory expertise
Passion for continuous learning
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Dependable and Responsible
Multitasking
Team Communication and Collaboration
Certification
- CPDT-KA - Certification Council for Professional Dog Trainers
- BHT - Behavior Health Technician
- CPR Certified
- Level 1 Fingerprint Clearance
Timeline
Direct Support Team Coordinator
Child and Family Support Services, Inc.
01.2022 - 09.2024
Certified Canine Behavior Expert
Self-Employed
03.2013 - 01.2022
Executive Director
Divine Canine Rescue
03.2013 - 01.2019
Pet Groomer/Owner
Doggy Diva's N Dudes Day Spa, LLC
05.2007 - 03.2019
Real Estate Closer
Garrow Title Insurance Company
08.2003 - 05.2005
Real Estate Closing Coordinator
Blue Water Title Insurance Company
08.2000 - 05.2003
Customer Service Representative
Lawyers Title Insurance Company
10.1995 - 05.1999
- CPDT-KA - Certification Council for Professional Dog Trainers
- BHT - Behavior Health Technician
- CPR Certified
- Level 1 Fingerprint Clearance
High School Diploma -
Kearsley High School
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