Amanda Walker
Operations Manager
Escondido,CA
Summary
Forward-thinking team leader who is skilled at operating departments efficiently to meet goals. Proactive, self starting and hardworking individual focused on continuous operational, sales and business improvement. Proven ability to resolve complex issues efficiently and build strong customer relationships through active listening and problem-solving. Strong ability to build and maintain positive vendor relationships. Strong ability to build and maintain positive vendor relationships.
Overview
19
19
years of professional experience
Work History
Operations Manager
Sequoia Roofing, Inc.
03.2013 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Drafted sales contracts and warranty documents to facilitate sales transactions.
- Recorded customer feedback and sales data to improve sales and customer experience.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
Accounting Assistant
AVOYA Travel American Express
01.2007 - 12.2013
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Enhanced vendor relations by promptly resolving invoice discrepancies.
- Streamlined accounts receivable processes, improving cash flow with timely billing and collection efforts.
Education
High School Diploma -
Orange Glen High School
Escondido, CA Skills
Operations management
Problem-solving
Customer service
Business development
Business planning
Client relationships
Customer relationship management (CRM)
Project management
Forecasting and scheduling
Employee relations and conflict resolution
Budgeting and forecasting
Sales coordination
Timeline
Operations Manager
Sequoia Roofing, Inc.
03.2013 - Current
Accounting Assistant
AVOYA Travel American Express
01.2007 - 12.2013
High School Diploma -
Orange Glen High School
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