Amanda Wall
Springboro,OH
Summary
Responsible for managing and nurturing relationships with key Corporate Legal clients. Understands the clients' business needs and objectives, provides tailored solutions, and ensuring client satisfaction and retention. Acting as a liaison between the client and internal teams, facilitating communication and collaboration to deliver exceptional service. Key responsibilities include developing strategic account plans, identifying opportunities for growth, and driving the adoption of LexisNexis products and services. Proven strong communication, negotiation, and problem-solving skills, as well as a deep understanding of the legal industry and LexisNexis offerings.
Overview
3
3
years of professional experience
Work History
Strategic Client Manager
LexisNexis
04.2024 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential leads and existing clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Managed 20-50 emails per day from customers.
- Averaged 10-25 calls with customers per week.
- Managed, maintained and grew $3.5million territory.
Telephonic Client Manager
LexisNexis
05.2022 - 04.2024
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Established performance and service goals and held associates accountable for individual performance.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed 200+ accounts with 30-50 emails per day.
Education
Bachelor of Science - Organizational Leadership
Wright State University
Beavercreek08-2021
Skills
- Client services
- Special projects
- Clientele interactions
- Relationship building
- Organizational skills
- Sales forecasting
- Strategic account development
- Sales process
- Communication skills
- Team leadership
- Team collaboration
- Teamwork
- Multitasking
- Team motivation
Accomplishments
2023 Circle of Excellence winner.
Timeline
Strategic Client Manager
LexisNexis
04.2024 - Current
Telephonic Client Manager
LexisNexis
05.2022 - 04.2024
Bachelor of Science - Organizational Leadership
Wright State University
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