Amanda Wallace
Springfield,MA
Summary
Criminal Justice and Political Science Major. Excellent work ethic and strength in boosting company morale. Highly organized and detail-oriented currently working as a Homeless Prevention Counselor. Always looking to widen array of knowledge and skills. Currently studying clinical psychology at the Masters level to widen skills and knowledge to help others in need, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills. Excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Homeless Prevention Counselor
Wayfinders
Springfield , MA
11.2020 - Current
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Handled numerous calls to address customer inquiries and concerns.
- Delivered effective case management to customers locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Over 4 years of experience
Case Manager
Greater Springfield Senior Services
Springfield , MA
06.2018 - 06.2019
- Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
- Worked with different disciplines to provide cohesive care to patients.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
Direct Care Staff
CHD- Caring together programs
Springfield, MA
12.2016 - Current
- Assist with daily living skills in home like environment, teaching fundamental life skills.
- Providing safety and comfort, in addition to individual treatment needs for each client.
- Manage diverse group of 12 or more clients, ensuring all are meeting individual care plans, and program guidelines
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
Direct Care Staff
Terri Thomas Juvenile Detention Center
springfield, ma
06.2016 - 03.2017
- Providing unique treatment, along with stabilization for all court involved youth.
- Provide appropriate skills and tools for re-entry into the community in a secure treatment setting.
Education
Master of Arts - Clinical Psychology
American International College
Springfield, MA05.2026
Bachelor of Arts - Criminal Justice and Political Science
American International College
Springfield, MA2016
Skills
Organized
goal oriented
motivated
driven
dedicated
hard-working
Certification
CPR/AED
Personal Information
Driven, and diligent political science/criminal justice major seeking to provide great support to your
organization.
Accomplishments
Therapeutic Crisis Intervention Certification
Dys Restraint and de-escalation training certificate
Timeline
Homeless Prevention Counselor
Wayfinders
11.2020 - Current
Case Manager
Greater Springfield Senior Services
06.2018 - 06.2019
Direct Care Staff
CHD- Caring together programs
12.2016 - Current
Direct Care Staff
Terri Thomas Juvenile Detention Center
06.2016 - 03.2017
Master of Arts - Clinical Psychology
American International College
Bachelor of Arts - Criminal Justice and Political Science
American International College
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