Amanda Wallace
Manhattan
Summary
Dynamic Customer Service Representative with a proven track record at Cigna Healthcare, excelling in complaint resolution and patient education. Adept at scheduling and maintaining accurate medical records, I consistently enhance client satisfaction through strong interpersonal skills and effective problem-solving, contributing to a seamless healthcare experience.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Cigna Healthcare
01.2023 - 04.2024
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Associate of Applied Science -
Cowley Community College
Arkansas City, KS05-2026
Skills
- Scheduling
- Account updating
- Complaint resolution
- Time management
- Strong interpersonal skills
- EHR management
- Data entry proficiency
- Insurance verification
- Patient confidentiality
- HIPAA compliance
- Stress tolerance
- Follow-up skills
- Medical terminology
- Record maintenance
- Appointment scheduling
- Policy adherence
- Call center experience
- Registration management
- Patient check-in
- Patient identity verification
- Pre-admission requests
- Customer follow-up
- Customer service
- Problem-solving
- Complaint processing
- Intake assessment
- Regulatory compliance
- Team collaboration
- Financial procedures adherence
- System updating
- Friendly and outgoing
- Patient education
- Records maintenance
- Data entry
- Phone and email etiquette
- Multitasking and organization
- Work quality evaluation
Timeline
Customer Service Representative
Cigna Healthcare
01.2023 - 04.2024
Associate of Applied Science -
Cowley Community College
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