Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Wallace

Amanda Wallace

Bend

Summary

I am a dedicated professional with many different areas of expertise. I strive to maintain professional appearance and demeanor and expertly complete assigned tasks with focus on quality. I'm a dependable and quick-learning team player with effective communication and organization skills.

Overview

7
7
years of professional experience

Work History

Baker/Barista

Fika Sisters Coffeehouse
10.2024 - Current
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Produced consistently high-quality baked goods for customers.
  • Managed customer service operations, including taking orders and resolving complaints.

Member Services Staff

Shasta Family YMCA
02.2023 - 10.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.

Private Personal Assistant

A-Plus Business & Management
06.2023 - 03.2024
  • Managed special projects assigned by the client, exhibiting adaptability while consistently delivering high-quality results.
  • Streamlined communication for the client by organizing correspondence and prioritizing urgent matters.
  • Maintained utmost confidentiality with sensitive information, safeguarding the client's privacy.

Store Manager

Taste & See
02.2021 - 02.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Cashier/Bakery Clerk

Great Harvest Bread Co.
10.2018 - 02.2021
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Music

Shasta College
05-2024

Ministry Studies

BSSM
Redding, CA
05-2021

Theatre

Grand Canyon University
Glendale, AZ

High School Diploma -

Horizon High School
Scottsdale, AZ
05-2014

Skills

  • Adaptability
  • File and document organization
  • Meticulous attention to detail
  • Store Merchandising
  • Issue Resolution
  • Service Upselling
  • Database Maintenance
  • Time management
  • Verbal and written communication

Timeline

Baker/Barista

Fika Sisters Coffeehouse
10.2024 - Current

Private Personal Assistant

A-Plus Business & Management
06.2023 - 03.2024

Member Services Staff

Shasta Family YMCA
02.2023 - 10.2024

Store Manager

Taste & See
02.2021 - 02.2023

Cashier/Bakery Clerk

Great Harvest Bread Co.
10.2018 - 02.2021

Music

Shasta College

Ministry Studies

BSSM

Theatre

Grand Canyon University

High School Diploma -

Horizon High School

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