Amanda Walton
Leola,AR
Summary
Dynamic professional with extensive experience as a Correctional Intake Specialist at the Arkansas Department of Corrections, excelling in data entry and compassionate communication. Proven track record in enhancing client satisfaction and streamlining intake processes, while demonstrating critical thinking and effective collaboration to achieve operational excellence.
Overview
16
16
years of professional experience
Work History
Correctional Intake Specialist
Arkansas Department of Corrects Ouachita River Correctional Unit
04.2018 - 09.2025
- Conducted ORAS assessments to determine client needs and eligibility for services.
- Maintained initial interview information in eOMIS along with scanning in court documents.
- Collaborated with team members to streamline intake processes along with updating any changes to the intake roster
- Assisted clients in completing necessary forms and navigating initial steps of service access.
- Provided compassionate support to clients during intake, fostering a welcoming environment.
- Participated in training sessions to enhance knowledge of policies, procedures, and service offerings.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Reviewed incoming referrals and prioritized cases based on urgency and required follow-up actions.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Collected, verified, recorded and processed client demographics, and referral information.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Supported office staff and operational requirements with administrative tasks.
- Monitored case files for accuracy, identifying discrepancies and implementing corrective measures promptly.
Manager
Kozy's Sports Bar & Grill
06.2009 - 08.2015
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Psychology
Henderson State University
Arkadelphia, AR05-2017
High School Diploma -
Poyen High School
Poyen, AR05-1998
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Assertiveness
- Progress reporting
- Case management
- Conflict mediation
- Records management
- Client intake
- Empathic communication
- Inventory management
- Appointment scheduling
- Microsoft office
- Client intakes
- Active listening
- Data confidentiality
- Problem-solving
- Collaboration and teamwork
- Attention to detail
Timeline
Correctional Intake Specialist
Arkansas Department of Corrects Ouachita River Correctional Unit
04.2018 - 09.2025
Manager
Kozy's Sports Bar & Grill
06.2009 - 08.2015
Bachelor of Science - Psychology
Henderson State University
High School Diploma -
Poyen High School
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