Summary
Overview
Work History
Education
Skills
Desirable Traits
Timeline
Generic

Amanda Warczak

Summary

I am a detail-oriented, highly motivated, and independent professional, with strong critical thinking, communication, interpersonal, and problem-solving skills. I thrive in fast-paced and dynamic environments, where I can leverage my expertise in compliance and support to ensure accuracy, efficiency, and customer satisfaction. I am dedicated, hardworking, and committed to becoming a dependable and valuable team member.

Overview

16
16
years of professional experience

Work History

SA Business Management Team Lead

Airgas, Inc.
07.2021 - Current
  • Responsible for providing support and guidance to Segment Support Teams in areas of Federal Government, Space/Aerospace/Government, Wholesale, Data and Reporting, Rebates, Third-Party and Regulatory Compliance, and Conflict Minerals, to include facilitating the workload, acting as a point of escalation, peer reviewing, and training new associates
  • Additional areas of responsibility include; auditing federal government rollout documentation, reviewing contracts for account set up accuracy, and maintaining SAM.gov registrations
  • Work to identify areas of improvement to existing processes and develop solutions accordingly
  • Provide leadership and direction to team members by meeting goals, providing feedback, and offering guidance.

Support Specialist- Federal Government

Airgas, Inc.
11.2019 - 07.2021
  • Responsible for the coordination between account manager, customer and other key individuals within the organization on federal government support related activities
  • Provided response to general customer inquiries on federal government accounts to include but not limited to; account receivable issues, billing, tagging, part numbers, and pricing
  • Work with Regional representatives for pricing, maintaining pricing spreadsheets, and assisting with the government rollout process, as well as work in federal government reporting sites (SAM.gov, WAWF, PIEE, etc)
  • Reviewing FAR and DFAR requirements and completion of Government Representation and Certification documentation.

Compliance Specialist

Airgas, Inc.
05.2017 - 11.2019
  • Preparation of compliance-related documents and other customer-specific supplier documentation with a high degree of accuracy, interaction with key personnel to address business, safety, and compliance-driven information
  • To include Credit Applications, Customer Questionnaires (Vendor, Supplier, Quality/ISO, EHS, Sustainability, Environmental, etc.), Government Representations and Certifications, 889 Telecommunication forms, etc
  • Nationally manage business and safety information provided to and received from customers in third party systems and platforms on Supplier performance (ISNetworld, Avetta, BROWZ, PEC, Veriforce, Ecovadis, Exostar, Ariba, Etc.)
  • Support Airgas' ongoing efforts to contribute to the administration, coordination, and reporting to support the conflict minerals (Dodd-Frank Act) efforts
  • Maintain the master certificate of insurance listing, to include the tracking of expiration dates, issue dates and statuses in third party sites, & responsible for submitting the certificate of insurance spreadsheet to Risk Management for annual renewal for each Airgas account to include scanning, logging and uploading COI's directly into third party sites prior to expiration date
  • Work directly with Airgas' broker to update coverage for customers as requested based on agreed upon terms within the written contact.

Compliance Coordinator

Airgas, Inc.
07.2013 - 05.2017
  • Maintain files/filing for Airgas accounts by third party site (ISNetworld, Avetta, BROWZ, PEC, etc.), review Airgas Accounts (by Third Party Site subscribed) and complete Action Item log, create and maintain a master directory by Division/Region/Business Unit of customers for Airgas as listed in Third Party Sites, maintain HSE SharePoint site for Third Party Compliance, verify and enter quarterly OSHA Stats into Third Party Sites for each Division/Region/Business Unit, upload and enter data into Third Party Sites on behalf of Division/Region/Business Unit, maintain the master certificate of insurance listing, to include the tracking of expiration dates, issue dates and statuses in third party sites, & responsible for submitting the certificate of insurance spreadsheet to Risk Management for annual renewal for each Airgas account to include scanning, logging and uploading COI's directly into third party sites prior to expiration date
  • Work directly with Airgas' broker to update coverage for customers as requested based on agreed upon terms within the written contact.

Sales Service Representative/EDI Coordinator

Airgas Safety, Inc.
03.2011 - 07.2013
  • Data Entry of orders, researching part numbers and obtaining recommendations for internal and external customers, contacting vendors for information and pricing, answering multi line phone system, correcting and processing IDOC errors, train and mentor another employee on IDOC processes, create an instruction manual for position

Pharmacy Technician/Lead Pharmacy Technician

CVS Caremark Corporation
06.2007 - 03.2011
  • Data Entry of prescriptions, filling of medications, completion of audit of product expiration dates, handling escalated insurance issues, use of register and multi line phone system, de-escalating situations with distraught customers and working to find a resolution, leading and coaching a team of technicians

Education

Associate of Arts with a concentration in Business Fundamentals -

University of Phoenix
04.2025

Pharmacy Technician Program -

MATC
Milwaukee, WI
06.2007

Skills

  • Proficient in Microsoft software (Word, Excel, PowerPoint)
  • Google G-Suite platform (Docs, Sheets, Slides, Forms, Drive)
  • Smartsheet
  • Project Coordination
  • Safety Audit Support
  • SAP
  • Mentoring/Coaching
  • Document Review/Management: Adobe, AbbyFine, DocuSign
  • Complaint Resolution
  • Key Performance Indicators / Reporting Requirements
  • Internal Controls / Auditing Processes
  • Investigations Skills

Desirable Traits

  • Able to multitask and seamlessly switch between projects to address items with a more urgent deadline
  • Organized with strong attention to detail
  • Exceptional communication skills with a unique ability to work easily with a multitude of personalities
  • Proactive, always looking for ways to make things run more efficiently
  • Experienced in reviewing resumes, conducting interviews, onboarding and new hire training
  • Quick learner and always up for a challenge
  • Extensive customer service background including working with distraught customers, both internal and external, to de-escalate situations and find resolutions

Timeline

SA Business Management Team Lead

Airgas, Inc.
07.2021 - Current

Support Specialist- Federal Government

Airgas, Inc.
11.2019 - 07.2021

Compliance Specialist

Airgas, Inc.
05.2017 - 11.2019

Compliance Coordinator

Airgas, Inc.
07.2013 - 05.2017

Sales Service Representative/EDI Coordinator

Airgas Safety, Inc.
03.2011 - 07.2013

Pharmacy Technician/Lead Pharmacy Technician

CVS Caremark Corporation
06.2007 - 03.2011

Associate of Arts with a concentration in Business Fundamentals -

University of Phoenix

Pharmacy Technician Program -

MATC
Amanda Warczak