Manager
Bradford Auto Body
Friendsville, TN
04.2024 - Current
- Ability to meet and greet customers, and to establish rapport.
- Knowledge of the preparation, processing, and interpretation of repair orders.
- Directs and schedules the work of all body shop employees.
- Establishes and maintains good working relationships with insurance adjusters.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Mon
- tors technicians' daily productivity reports and corresponding payroll records.
- Gives fair estimates on costs and time required for body work.
- Follows up on parts department orders to ensure parts availability.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Monitors paper flow to ensure that all documents are accounted for, filled out completely, and legibly.
- And filed or distributed to the appropriate parties.
- Prepares final billing for completed repair orders.
- Knowledge of federal, provincial, and local regulations pertaining to hazards, emissions, team members' health and safety.
- Ensures that proper safety equipment is available and being used properly.
- Ensures that the work areas and customer waiting area are kept clean.
- Controls accounts receivables for body repair work.
- Knowledgeable concerning all aspects of automotive systems.
- Coordinated with vendors to ensure that parts were ordered and received on time.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.