Amanda Ward
Tracy,CA
Summary
Accomplished Assistant Retail Store Manager at Comcast with a proven track record in team building and sales analysis. Expert in enhancing store operations and customer service, leading to significant sales growth. Skilled in staff training and development, ensuring policy compliance and operational excellence.
Overview
8
8
years of professional experience
Work History
Assistant Retail Store Manager
Comcast
Dublin, CA
01.2023 - Current
- Delegated work to staff, setting priorities and goals.
- Ensured that all staff members followed company policies and procedures consistently across departments.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored progress by establishing plans, budgets and measuring results.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular team meetings to discuss goals, objectives, and accomplishments.
Retail Sales Executive
Comcast
Dublin, CA
04.2018 - 01.2023
- Built talented and successful team that increased department sales.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Maintained a thorough knowledge of store policies regarding payments, returns, exchanges, warranties.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Retail Sales Professional
Comcast
Stockton, CA
11.2016 - 04.2018
- Addressed customer questions and concerns regarding products and services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Processed cash, credit card and check payments accurately.
Education
Associate of Arts - Criminal Justice
San Joaquin Delta College
Stockton, CASkills
- Team building
- Customer service
- Employee training
- Sales analysis
- Visual merchandising
- Policy compliance
- Performance evaluation
- Cash handling proficiency
- Staff scheduling
- Store operations management
- Staff training and development
- Store operations
Timeline
Assistant Retail Store Manager
Comcast
01.2023 - Current
Retail Sales Executive
Comcast
04.2018 - 01.2023
Retail Sales Professional
Comcast
11.2016 - 04.2018
Associate of Arts - Criminal Justice
San Joaquin Delta College