Amanda Ward
Bloomfield,NJ
Summary
Insightful Business Analyst known for exceptional productivity and effective task execution. Demonstrates specialized skills in project management, strategic research, and data analysis, enhancing decision-making processes. Proven ability to collaborate within teams while exhibiting exceptional organizational capabilities and meticulous attention to detail. Committed to utilizing critical thinking and problem-solving skills to achieve impactful solutions in dynamic business settings.
Overview
13
13
years of professional experience
Work History
Business Analyst
Wolters Kluwer
Bloomfield (Remote), NJ
05.2022 - Current
- Consistently maintain and update iLien MV, a cloud-based software solution, to improve the user experience, drive accuracy, and reduce rejections for our clients
- Resolve ongoing research requests submitted by Fulfillment, Service, Customer Service Technical Management, and Sales teams pertaining to 51 nationwide motor vehicle jurisdictions
- Increase business revenue by providing insightful analyses that enable creation of vital transaction processing resources
- Apply diverse methods to investigate and interpret data for optimizing business processes
- Facilitate team's mission by conducting strategic research on electronic signature and notarization policies across 51 nationwide jurisdictions
- Analyze and condense extensive data collections into actionable insights, generating visual representations of data to aid internal and external stakeholders in decision-making when necessary
- Regularly modify resources to align with evolving motor vehicle policies as they emerge
- Utilize Adobe Acrobat to map forms for accurate data extraction from systems
- Serve as a resource for teams to offer insight while resolving discrepancies
- Support Business Analysis Manager on various projects to align with the Research & Validation Team's objectives
Global Sales Coordinator
Auberge Resorts Collection
Hoboken (Remote), NJ
10.2019 - 04.2020
- Collaborated with Senior Global Sales Coordinator using Google Workspace to ensure timely completion of sales department tasks
- Planned and executed high-profile events for Auberge Resorts, managing venue sourcing, vendor contracts, menu selections, room blocks, invitations, and budget adherence
- Scheduled travel logistics for domestic and international trips for Vice President of Global Sales and Global Sales Directors
- Documented key discussion points, decisions, and assigned tasks during weekly department meetings
- Compiled reports on a weekly basis for production and aided in the creation of specific revenue analyses
- Organized and maintained the Global Sales Director's calendar, ensuring timely appointments
- Prepared and finalized expense reports for Vice President of Global Sales and Global Sales Directors
- Directed communications by efficiently screening and channeling phone calls and emails
- Managed marketing materials library, verifying accuracy before distribution by Global Sales Directors
- Reconciled monthly entertainment and travel budgets for Global Sales Directors
Sales & Marketing Coordinator
Las Ventanas al Paraíso, A Rosewood Resort
New York, NY
11.2018 - 10.2019
- Assisted the Director of Sales and Marketing, Sales Managers and Marketing Manager to ensure all tasks of the department were completed to obtain maximum results in accordance with the hotel's objectives and Sales & Marketing directives
- Executed comprehensive property updates via the company's website, B2B email campaigns, and third party platform profiles
- Facilitated collaboration among departments to ensure seamless execution of daily responsibilities including the coordination of guest amenities, complimentary rooms and charity raffle requests
- Established a positive connection with customers by responding to their leisure and group inquiries swiftly
- Coordinated domestic as well as international travel plans for Director of Sales and Marketing using Concur
- Maintained calendar for Director of Sales and Marketing, streamlining scheduling processes
- Implemented Standard Operating Procedures to control costs through meticulous handling of PO's, invoices, and expense reporting
- Recorded detailed meeting minutes and ensured key takeaways were communicated clearly to relevant teams
- Prepared detailed monthly reports and assisted in compiling ad hoc revenue and production reports
- Produced and distributed marketing pieces and presentations adhering to established brand guidelines
Global Sales Coordinator
Langham Hospitality Group
New York, NY
03.2015 - 11.2018
- Directed project timelines for on-time submission to international corporate division
- Facilitated seamless office operations by proactively supporting Director of North America Sales alongside six Global Sales Directors and Managers
- Directed flow of messages through mail systems, fax services, and phone inquiries
- Coordinated updates to shared scheduling tools
- Managed travel and tradeshow schedule, adjusting for calendar and budget requirements
- Oversaw inventory management for giveaways, brochures, and collateral materials
- Strengthened relationships with external vendors through effective communication strategies
- Streamlined expense management processes through execution of standard operating procedures such as processing purchase orders and reviewing expense reports
- Ensured on-target budget management by executing monthly reconciliations
- Executed logistics for assigned tradeshows, covering arrangement of booth services, shipping, budgeting, and expense monitoring
- Maintained accurate database and efficient lead entry as an administrator of the Delphi system
- Executed distribution of marketing assets and assisted presentation development aligned with established brand standards
- Prepared monthly end-of-month reports and compiled ad hoc revenue reports
Server
The Madison Bar & Grill
Hoboken, NJ
03.2012 - 12.2015
- Leveraged diverse multitasking and time management skills to efficiently predict and meet customer needs in a bustling fine dining environment.
Project Coordinator/Marketing Intern
MPA - The Association of Magazine Media
New York, NY
01.2013 - 07.2013
- Coordinated production schedules and timelines for Magazine Media Factbook and research reports
- Enhanced collaboration between different internal teams to streamline project execution
- Employed research expertise and analytical skills to suggest new content integration for the Factbook
- Engaged in communication with outside research vendors to acquire valuable insights for publication content
- Proofread factbook pages, research reports, and marketing materials with precision
- Engaged consistently with upper-level executives each day
- Contributed to the coordination of diverse marketing events, such as Magazine Days and National Magazine Awards
Education
BA - Communication Studies
Northeastern University
Boston01.2012
Skills
- Analytical Research
- Critical Thinking
- Meticulous Attention to Detail
- Project Management
- Content Creation
- Effective Time Management and Task Execution
- Exceptional Organizational Skills
- Policy Enforcement
- Collaborative Teamwork Across Functions
- Intrinsic Drive
- Flexibility in Adapting
- Strong Written and Verbal Communication
- Customer Service
- Skilled in Google Workspace & Microsoft Office Applications
- Salesforce Proficiency
Timeline
Business Analyst
Wolters Kluwer
05.2022 - Current
Global Sales Coordinator
Auberge Resorts Collection
10.2019 - 04.2020
Sales & Marketing Coordinator
Las Ventanas al Paraíso, A Rosewood Resort
11.2018 - 10.2019
Global Sales Coordinator
Langham Hospitality Group
03.2015 - 11.2018
Project Coordinator/Marketing Intern
MPA - The Association of Magazine Media
01.2013 - 07.2013
Server
The Madison Bar & Grill
03.2012 - 12.2015
BA - Communication Studies
Northeastern University
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