Amanda Warden
Park Hills,MO
Summary
I am a highly motivated professional with a verifiable record of accomplishment spanning nearly over twenty five years. I am highly creative, recognized as a results oriented and solution focused individual.
I am currenty a Referral Coordinator with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.
Overview
17
17
years of professional experience
Work History
Referral Coordinator
Parkland Primary Clinic (Formerly Under the Name of Medical Arts Clinic)
05.2022 - Current
- Demonstrates strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Schedule appointments with specialists on behalf of clients.
- Maintain a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Process referral requests from patients, doctors and other health care professionals.
- Responds to patient inquiries to offer timely updates regarding referral status.
- Call insurance companies to get precertification and other benefits information on behalf of patients.
- Serves as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Enhance patient satisfaction with timely coordination of referrals and appointments.
- Develops comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Monitors referrals to foster timely completion and followed up with physicians to facilitate.
- Assists with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Obtains prior authorizations for outpatient testing
Patient Service Representative
Medical Arts Clinic
09.2015 - Current
- Document and manage patient information in computer system.
- Refer patients to appropriate professionals and services.
- Schedule patient appointment and procedures.
- Answer clinic wide telephone calls, answer patient questions, and direct calls to appropriate departments.
- Assist in scanning and scheduling department.
- Assist in processing medical record requests and answering patient questions.
- (Upon the buy out of Mineral Area to BJC I was transferred to Medical Arts Clinic.)
Receptionist
Mineral Area Medical Center
09.2013 - 09.2015
- Coordinated daily and weekly schedules and monthly calendar obligations for Dr. Sippo.
- Earned Employee of the Quarter.
- Processed payments and updated accounts to reflect balance changes.
- Earned Recognition for Excellent Customer Service.
- Met incoming patients with professional approach and provided friendly, knowledgeable assistance.
- Daily end of day deposits.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Initiated signing patients up for MyChart in office and was first in the clinic to meet the required percentage goal.
Billing Manager
Midwest Health Group
05.2008 - 09.2013
- Daily bank deposits.
- Collections.
- Processing of all accounts receivable.
- Efficiently addressed customer issues to ensure quick and successful resolution.
- Communicated with customers, employees and other individuals to answer questions and explain information.
- Worked closely with company executives to identify new business opportunities, one of which was a new Sleep Lab that I assisted in bringing in and setting up.
- Reviewed, researched and negotiated insurance, health plans, benefit packages and other contracts.
- Calculated, prepared, and issued bills, invoices and account statements according to established procedures.
- Trained, guided and managed the billing office which consisted of a team of six and also the Sleep Lab with a team of three.
- Managed business operations for 50+ employee company.
- Performed bi-weekly payroll and coordinated record keeping.
- Oversaw hiring and recruitment, employee motivation and training.
- Human Resource duties.
- Managed office inventory and placed new supply orders.
- Conferred with business leaders to evaluate needs and strategize operational improvements.
Education
High School -
Potosi High School
Potosi, MO01.1995
Skills
- Service excellence
- Epic knowledge
- Documentation proficiency
- Critical thinking
- Strong verbal and written communication
- Efficient multitasking
- Professional telephone communication
- Sustained professional background
- Pre-authorizations
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Follow-up coordination
- Accurate documentation
- HIPAA regulations
- Referral tracking
- Healthcare systems
Timeline
Referral Coordinator
Parkland Primary Clinic (Formerly Under the Name of Medical Arts Clinic)
05.2022 - Current
Patient Service Representative
Medical Arts Clinic
09.2015 - Current
Receptionist
Mineral Area Medical Center
09.2013 - 09.2015
Billing Manager
Midwest Health Group
05.2008 - 09.2013
High School -
Potosi High School
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