Amanda Warden
Server/Supervisor
PALMYRA,NJ
Summary
Dynamic server and certified trainer with a strong work ethic and exceptional customer service skills, honed at Iron Hill Brewery. Proven ability to enhance guest experiences through effective team collaboration and upselling techniques, consistently achieving high sales in beer promotions. Committed to maintaining cleanliness and fostering lasting customer relationships.
Overview
11
11
years of professional experience
Work History
Server/Certified Trainer/Shift Captain
Iron Hill Brewery
06.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Delegated and reviewed side work for coworkers at the beginning and end of assigned shifts, ensuring tasks were done properly throughout the shift.
- Trained multiple employees to serve during a five-day training period.
- Sold restaurant memberships consistently and maintained company standards for beer taster percentages and selling beer to go.
- Served multiple banquets, private events, and ticketed beer dinners.
- Cultivated lasting relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Server/Trainer
Uno Pizzeria & Grill
03.2019 - 06.2021
- Served food and beverages to customers, and ensured accuracy and quality.
- Trained new team members on restaurant procedures, menu items, and customer satisfaction.
- Demonstrated strong knowledge of food and beverages to make recommendations to new customers.
- Monitored new server performance and offered continuous support throughout training period.
- Closed restaurant by ensuring side work was completed accurately by coworkers and maintaining cleanliness throughout the restaurant.
- I filled in for the bartender on multiple occasions when there were callouts.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Server
Sweetwater Bar and Grill
03.2015 - 03.2019
- Demonstrated multitasking skills by managing multiple tables simultaneously, without compromising service quality.
- Worked with the POS system to place orders and send entrées in a timely manner.
- Maintained clean and organized dining areas to uphold restaurant standards.
- Cultivated warm relationships with regular customers, who have followed me to each new employment to this day.
- Prepared and served private events and banquets with care.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used downtime wisely to maintain cleanliness and complete side work.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Opened and closed the restaurant according to company standards, ensuring the restaurant was always ready to meet guests' needs.
Education
High School Diploma -
Homeschooled
Bordentown, NJSkills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Cleanliness standards
Team collaboration
Table setting
Cash handling
Food running
Order management
Exceptional customer service
Table bussing
Memory retention
Order delivery practices
Beverage preparation
Service prioritization
Professional appearance
Sales techniques
Guest seating
Food safety practices
Order accuracy
Dining area maintenance
Sales expertise
Table setting knowledge
High volume dining
Food and beverage pairings
Item promotion
Food sales and promotion
Allergy awareness
Performance improvement
Relationship management
Ordering procedures
Food spoilage prevention
Point of sale operation
Tableside etiquette
Suggestive selling
Wine service
Wine pairings
Food safety
Customer service
Shift management
Multitasking and organization
Upselling techniques
Check payment processing
Positive and professional
Team member support
Calm demeanor
Positive guest interactions
Buffet setup and takedown
Liquor, wine, and food service
Responsible beverage service
Hostess support
Table resetting
Take-out service
Server training
Organizational skills
Teamwork and collaboration
Multitasking
Warm and friendly
Time management
Reliability
Timeline
Server/Certified Trainer/Shift Captain
Iron Hill Brewery
06.2021 - Current
Server/Trainer
Uno Pizzeria & Grill
03.2019 - 06.2021
Server
Sweetwater Bar and Grill
03.2015 - 03.2019
High School Diploma -
Homeschooled