Amanda Warner
Las Vegas,NV
Summary
Dynamic professional with extensive experience in cash handling and inventory management at Resorts World Las Vegas. Proven track record in employee training and performance monitoring, ensuring compliance with regulations while enhancing customer satisfaction. Adept at resolving issues swiftly, fostering a positive environment, and maintaining confidentiality in sensitive transactions. Savvy Dual Rate Supervisor with many years of progressive experience in multiple casino and game operations. Excellent eye for details with keen sense of pending irregularities at tables being supervised. People-centered leader with exceptional record of hiring and leading engaged dealers and other staff members.
Overview
20
20
years of professional experience
Work History
Dual Rate Supervisor
Resorts World Las Vegas
Las Vegas, NV
06.2021 - 12.2023
- Tracked inventory levels and monitored stock orders to ensure adequate supplies were available at all times.
- Provided coaching and mentoring support to team members on an individual basis.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Resolved customer complaints in a timely manner while ensuring satisfaction levels were met.
Casino Cage Cashier
MGM Grand
Las Vegas, NV
04.2019 - 05.2021
- Balanced the cash drawer at the beginning and end of each shift.
- Verified customer identification to ensure compliance with gaming regulations.
- Processed check cashing requests within established limits.
Assistant Casino Cage Manager
Plaza Hotel And Casino
Las Vegas, NV
10.2003 - 03.2019
- Processed large cash payouts within established limits while adhering to strict safety protocols.
- Complied with all relevant legal requirements when processing payments or documents.
- Maintained confidentiality when dealing with sensitive customer information or data.
- Communicated effectively with management team about any issues that arise within the Cage area.
- Verified accuracy of daily paperwork related to gaming activities such as jackpots, fills, credits, transfers and other transactions.
- Monitored bank balances to ensure adequate funds were available to cover outstanding checks and other obligations.
- Reviewed gaming activity logs for accuracy prior to submitting them for approval.
- Reconciled end-of-day reports with information from general ledger accounts.
- Supervised daily operations of the cage, including cashiering and credit transactions.
- Trained new staff in proper handling of money, balancing of drawers, and security protocols.
Education
Paralegal Certificate - Law
InterCoast Colleges
Riverside, CA10-2001
Skills
- Cash handling
- Inventory management
- Regulatory compliance
- Employee training
- Performance monitoring
- Customer service
Accomplishments
- 2x 2018 Excellent Customer Service winner from The Las Vegas Chamber of Commerce.
Timeline
Dual Rate Supervisor
Resorts World Las Vegas
06.2021 - 12.2023
Casino Cage Cashier
MGM Grand
04.2019 - 05.2021
Assistant Casino Cage Manager
Plaza Hotel And Casino
10.2003 - 03.2019
Paralegal Certificate - Law
InterCoast Colleges
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