Amanda Warren
Tumwater,WA
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Laborer Operator
Amazon.Inc
Seattle, WA
07.2019 - 02.2024
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Transported goods to designated areas within the warehouse facility.
- Received deliveries, scanned packages and updated orders in internal database.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Examined packages and goods for damage and notified vendors of replacement needs.
Server
Fogo de Chão
Bellevue, WA
01.2019 - 02.2024
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Delivered food orders promptly and courteously.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
Barista Trainer
University Of Washington, Seattle
Seattle, WA
02.2015 - 11.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Stocked shelves with ingredients needed to make coffee drinks.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted guests with pleasant smile and superior customer service.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Created a comprehensive Barista Handbook for use as a reference guide during trainings.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
Education
High School Diploma -
GED
Seattle, WA01-2023
Skills
- Supply Management
- First Aid Training
- Safety control
- Team Support
- Coffee expertise
- Opening and closing duties
- POS Systems
- Espresso machine operation
- Menu Memorization
- Food Running
- Beverage Preparation
- Up-selling
- Cash Handling
- Table Bussing
- Friendly and outgoing
- Sales expertise
- Team Leadership
Certification
Food Handlers permit
Alcohol permit
Timeline
Laborer Operator
Amazon.Inc
07.2019 - 02.2024
Server
Fogo de Chão
01.2019 - 02.2024
Barista Trainer
University Of Washington, Seattle
02.2015 - 11.2019
High School Diploma -
GED