Amanda Watkins
Erlanger,KY
Summary
Results-driven manager, versatile and adaptable with over 15 years of experience leading teams, improving operations, and driving performance. Known for strong analytical skills, effective communication, customer service and team leadership, driving operational success through streamlined processes.
Overview
28
28
years of professional experience
Work History
Account Receivable Manager
Comprehensive Medical Management
Newport , KY
01.2018 - Current
- Implemented and managed accounts receivable processes for Accounts Receivable department to improve efficiency
- Collaborated with healthcare providers to streamline the revenue cycle process.
- Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.
- Researched disputed invoice items for resolution of payment delays.
- Prepared monthly aging reports for review by management.
- Led a team of accounts receivable specialists, providing training and performance evaluations.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Implemented and managed offshore processes.
Account Receivable Manager
Independent Anesthesia PSC
Erlanger, Ky
03.2002 - 12.2017
- Aid in searches for qualified locum and permanent candidates according to relevant job criteria to obtain necessary staff coverage.
- Assist the Practice Manager in contract reviews and negotiations with various insurance companies.
- Structure and maintain Excel spreadsheets documenting accounts underpaid, daily/monthly cash deposits, and case counts for the accounting department, which helped streamline data for monthly board meetings.
- Responsible for the overall collection of AR, reporting directly to the Vice President and client.
Billing Specialist/Assistant Team Lead
Comprehensive Medical Management
Newport , KY
06.1998 - 06.2021
- Successfully trained and supervised a five-person team in proper anesthesia billing, insurance follow-up, and customer service.
- Monitored phone calls and performed quality review audits to detect knowledge and efficiency, and to ensure that proper procedures were followed.
- Evaluated office production, revised procedures, and devised new forms/procedures in order to improve the efficiency of workflow.
Education
Associate of Applied Science - Business Administration And Management
Gateway Community & Technical College
Edgewood, KY05-2012
Skills
- Revenue cycle management
- Staff management
- Problem-solving and analytical skills
- Strong communication and customer service skills
- Basic to advanced computer skills
- Office and administrative skills
- Adaptable, willing to learn
- Team player
Timeline
Account Receivable Manager
Comprehensive Medical Management
01.2018 - Current
Account Receivable Manager
Independent Anesthesia PSC
03.2002 - 12.2017
Billing Specialist/Assistant Team Lead
Comprehensive Medical Management
06.1998 - 06.2021
Associate of Applied Science - Business Administration And Management
Gateway Community & Technical College