Amanda Watson
St Louis,MO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Thorough knowledge of EPIC, Emomed, my ability, availity, and Lawson purchasing.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Mercy Hospice South
11.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted with month-end closing tasks, ensuring timely completion of financial statements.
- Tracked expenditures and prepared reports for records and management review.
- Assisted in annual expense report audits to ensure compliance with company policies and procedures, identifying any potential discrepancies or areas of improvement.
- Provided excellent customer service to patients, family members, and healthcare providers during intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Entered referrals into appropriate system based on type of referral obtained.
- Updated patient records with accurate, current insurance policy information.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Achieved insurance pre-authorizations to enable timely patient procedures.
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Central Supply Coordinator
Dutchtown Care And Rehabilitation Center
10.2000 - 09.2016
- Developed departmental budget forecasts, promoting cost-effective purchasing strategies and supplier negotiations.
- Collaborated with hospital departments to ensure accurate forecasting of supply needs, avoiding shortages and overstocking.
- Conducted regular inventory audits to identify discrepancies or issues, leading to prompt resolution and prevention of similar future problems.
- Enhanced inventory management by implementing efficient tracking system for all medical supplies.
- Contributed to facility-wide cost savings initiatives by identifying opportunities for bulk purchasing discounts or alternative product sourcing.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
- Evaluated back stock and returned extra, sealed and salvageable goods to designated locations.
- Liaised between medical staff and medical equipment vendors.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
Education
General -
Bishop Dubourg High School
St Louis, MO05.1995
Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dedicated Team Player
- Excel spreadsheets
- Invoice Processing
- Documentation And Reporting
- Meticulous attention to detail
- Resourceful
- Records administration
- Payroll and budgeting
- Epic Software Proficiency
- Effective Time Management
- Insurance Coverage Verification
- Data Entry and Review
- Coverage and Authorizations
- Medicaid knowledge
- Insurance Billing
- Prior authorization processing
- Claims Processing
Timeline
Administrative Assistant
Mercy Hospice South
11.2016 - Current
Central Supply Coordinator
Dutchtown Care And Rehabilitation Center
10.2000 - 09.2016
General -
Bishop Dubourg High School