Amanda Watson
Norfolk,VA
Summary
Accomplished Maritime Ship Agent and Public Affairs Specialist with a proven track record at Triton Maritime LLC and the US Navy. Expert in leveraging problem-solving skills and a positive attitude to deliver exceptional customer service and foster professional relationships. Skilled in critical thinking and professional networking, adept at driving results through strategic communication and operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Coordinated the visitation for the Sectetary of the Navy to visit HMS Prince of Wales while inport at Naval Station Norfolk. Ordered and delivered mission critical parts in order for the ship to sail back to the England.
Overview
25
25
years of professional experience
Work History
Maritime Ship Agent
Triton Maritime LLC
09.2022 - Current
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Tracked orders and notified customers of status or potential delays.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Expedited order processing with prompt communication between warehouse staff, drivers, and logistics coordinators.
- Coordinated emergency shipments to address urgent customer needs, demonstrating flexibility and responsiveness under pressure.
- Managed compliance with all applicable regulations, ensuring timely submission of required documentation to relevant authorities.
Public Affairs Specialist
US Navy
06.1999 - 11.2011
- Streamlined internal communications processes for greater efficiency and collaboration among departments.
- Evaluated the success of communication efforts through analytics tools, refining strategies as needed for optimal results.
- Mentored junior public affairs specialists in their professional development while fostering a supportive team environment.
- Led training sessions for staff members on best practices for managing external communications effectively.
- Initiated partnerships with community organizations to increase visibility and strengthen alliances within the community.
- Drafted op-eds, speeches, talking points, and other materials that advanced the organization''s mission and goals.
Education
Associate of Applied Science - Medical Assisting Management And Clinical
Centura College
Norfolk, VA06.2017
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Flexible Schedule
- Critical Thinking
- Articulate and Persuasive
- Professional Networking
Additional Information
Active TWIC card through 2027
Active DBIDS through 2027
Timeline
Maritime Ship Agent
Triton Maritime LLC
09.2022 - Current
Public Affairs Specialist
US Navy
06.1999 - 11.2011
Associate of Applied Science - Medical Assisting Management And Clinical
Centura College
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