High School Diploma - undefined
Weymouth Highschool
Weymouth, MA2005
Amanda Watt
Saint Augustine,FL
Education
Nursing
Bunker Hill Community College
Charlestown, MA 2020.09 - Current
Summary
To further my knowledge in business and leverage my excellent customer service experience with the intent of contributing fully to the company's efforts. As a top-notch Relationship Banker with a solid background in banking and finance, I excel at building positive relationships with clients, achieving sales goals, and providing outstanding customer service. My strong communication and interpersonal skills are dedicated to helping customers understand their financial needs, goals, and options.
Work History
Relationship Banker
Rockland Trust
Newton , MA
2021.08 - 2023.06
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
- Facilitated smooth real estate closings by accurately preparing deeds, mortgages, and other necessary paperwork.
- Increased client satisfaction by providing tailored home equity solutions based on individual needs.
Event Bartender/Server
Mid Pacific Country Club
Kailua , HI
2017.03 - 2018.06
- Developed loyal clientele through exceptional interpersonal skills and genuine passion for creating memorable experiences at events.
- Strengthened relationships with vendors, negotiating favorable pricing on products while ensuring consistent quality standards were met.
- Contributed to successful marketing initiatives by collaborating with the team on promotional materials highlighting signature beverages.
- Fostered a positive work environment among team members through effective communication and a collaborative approach to problemsolving.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Continuously improved professional skills through participation in industry training programs and staying current on emerging trends.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Ensured compliance with all applicable health regulations by meticulously cleaning glassware, utensils, and equipment.
- Showcased extensive knowledge of various cocktails, spirits, wine, and beer offerings, assisting guests in making informed choices.
- Collaborated with fellow bartenders and event staff to ensure seamless coordination and timely service during busy events.
Bartender/Event Bartender
Rafael’s at South Shore Country Club
Hingham , MA
2007.07 - 2017.03
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Showcased extensive knowledge of various cocktails, spirits, wine, and beer offerings, assisting guests in making informed choices.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Streamlined beverage service by efficiently managing multiple orders and accurately mixing drinks according to recipes.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Developed loyal clientele through exceptional interpersonal skills and genuine passion for creating memorable experiences at events.
- Built relationships with vendors to manage orders and negotiate costs.
- Proactively monitored inventory levels for essential supplies, minimizing downtime due to stock shortages during events.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Adapted quickly to varying event themes, tailoring bar décor and drink menus accordingly for a cohesive atmosphere.
- Fostered a positive work environment among team members through effective communication and a collaborative approach to problemsolving.
- Contributed to successful marketing initiatives by collaborating with the team on promotional materials highlighting signature beverages.
- Contributed to increased event satisfaction by promptly addressing guest inquiries and resolving any issues that arose.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Increased sales revenue by upselling premium beverage options and utilizing persuasive selling techniques.
- Developed rapport with regular customers, fostering a positive atmosphere that encouraged repeat business.
- Assisted in training new Beverage Cart Servers, sharing best practices for efficient service and sales success.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Accomplishments
Rising star award winner 2021
Customer Service Excellence Award 2023
Skills
- Retail Sales Customer Service
- Customer Consulting
- Critical Thinking
- Conflict Resolution
- Customer Relations
- CRM Software
- MS Office Expertise
- Financial Management
- Business Development
- Active listening
- Empathy and compassion
- Teamwork
Timeline
Relationship Banker
Rockland Trust
2021.08 - 2023.06
Nursing
Bunker Hill Community College
2020.09 - Current
Event Bartender/Server
Mid Pacific Country Club
2017.03 - 2018.06
Bartender/Event Bartender
Rafael’s at South Shore Country Club
2007.07 - 2017.03
High School Diploma - undefined
Weymouth Highschool
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