Amanda Weaver
Inventory Specialist
Cleveland,TN
Summary
Dynamic Parts Specialist with a proven track record at O'Reilly Auto Parts, excelling in parts identification and customer service. Enhanced inventory accuracy and streamlined operations, resulting in increased customer satisfaction. Skilled in problem-solving and effective communication, I consistently fostered a collaborative team environment while implementing cost reduction strategies.
Overview
12
12
years of professional experience
Work History
Parts Specialist
O'Reilly Auto Parts
08.2022 - 10.2025
- Assisted in identifying and sourcing parts for customer orders.
- Maintained accurate inventory records using inventory management systems.
- Collaborated with team members to streamline order processing workflows.
- Gained knowledge of parts specifications and compatibility requirements.
- Responded to customer inquiries regarding product availability and features.
- Supported daily operations through organization of parts storage areas.
- Developed familiarity with safety protocols for handling materials and tools.
- Participated in training sessions to enhance product knowledge and service skills.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Hub Manager
O'Reilly Auto Parts
08.2022 - 10.2025
- Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
- Managed inventory levels, implementing strategies to reduce waste and optimize stock management.
- Trained team members on operational procedures, fostering a culture of continuous improvement and collaboration.
- Analyzed performance metrics to identify areas for process enhancement and increased productivity.
- Coordinated logistics for inbound and outbound shipments, streamlining transportation processes for timely deliveries.
- Conducted regular audits of equipment and facilities, ensuring compliance with industry regulations and safety protocols.
- Developed training materials to support onboarding of new staff, enhancing overall team competency and efficiency.
- Enhanced team performance through regular training sessions and performance evaluations.
- Established a customer-centric culture by providing exceptional service standards across all touchpoints within the hub ecosystem.
- Developed strong relationships with vendors, ensuring timely deliveries and quality products.
- Leveraged technology tools such as digital platforms or software systems to streamline workflows while maintaining high-quality output results.
- Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
- Streamlined hub operations by implementing efficient processes and procedures.
- Cultivated a positive work environment by fostering open communication, addressing employee concerns proactively, and promoting teamwork across all departments.
- Delegated workplace responsibility to appropriate staff.
Store Manager
Mapco
09.2017 - 08.2022
- Led daily operations to optimize staff performance and enhance customer experience.
- Developed and implemented training programs for new employees, improving onboarding efficiency.
- Analyzed sales data to identify trends and adjust inventory management strategies accordingly.
- Fostered a positive team environment through effective communication and conflict resolution.
- Implemented cost-saving measures that improved overall store profitability without sacrificing quality.
- Oversaw merchandising strategies to ensure compliance with brand standards and increase product visibility.
- Collaborated with corporate teams to execute promotional campaigns, driving customer engagement and sales growth.
- Conducted regular performance reviews, providing feedback and setting development goals for team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Bus Driver Training Instructor
Catoosa County Schools
09.2013 - 03.2020
- Developed and delivered comprehensive training programs for new bus drivers, ensuring compliance with safety regulations.
- Conducted assessments of trainee driving skills, providing constructive feedback to enhance performance and confidence.
- Implemented curriculum updates based on industry best practices, improving overall training effectiveness and relevance.
- Facilitated classroom instruction and hands-on driving sessions, enhancing trainees' understanding of operational procedures.
- Mentored junior instructors in teaching methodologies, fostering a collaborative environment for professional development.
- Evaluated training materials and resources to ensure alignment with current standards and regulatory requirements.
- Coordinated scheduling of training sessions, optimizing resource allocation and maximizing trainee attendance rates.
- Collaborated with management to identify areas for improvement in training processes, driving continuous enhancement initiatives.
- Educated trainees on proper vehicle maintenance procedures, leading to decreased repair costs for the company.
- Maintained up-to-date knowledge of industry regulations and standards, ensuring accurate instruction to trainees.
- Enhanced bus driver safety awareness through hands-on training and real-life simulations.
- Conducted regular evaluations of trainee performance, providing constructive feedback for continuous improvement.
- Assisted in updating company training materials to reflect changes in industry standards or requirements.
- Promoted a positive learning environment by fostering open communication and addressing trainee concerns promptly.
- Addressed special needs and accommodations for trainees, ensuring equal access to training materials and resources.
- Organized refresher courses for experienced drivers, promoting continued professional development within the company.
- Collaborated with fellow instructors to share best practices, resulting in improved overall training quality.
- Reduced accidents among new drivers by emphasizing defensive driving techniques during training sessions.
- Ensured compliance with federal and state regulations through meticulous documentation of training activities and results.
- Increased overall trainee satisfaction with engaging and interactive instructional methods.
- Identified driver training needs to make recommendations to manager.
- Taught drivers how to drive, shift and back up trucks.
- Scheduled safety meetings and briefings with transportation supervisor.
Education
GED -
Dalton State College
Dalton, GASkills
- Shipping and receiving
- Warehouse operations
- Returns processing
- Packaging and labeling
- Forecasting and planning
- Environmental awareness
- Warranty administration
- Parts identification
- Stock control
- Cost reduction strategies
- Customer service
- Ordering parts
- Verbal and written communication
- Invoice processing
- Problem-solving skills
Reward for increase of sales, rewarded by The Army for FRG leadership during active war time
I was the FRG leader while troops where deployed to Iraq during the conflict from 2001 to 2005. I was responsible for keeping spouses updated with events about their spouse, maintained a proper phone tree, and distributed information from Chain of Command when needed.
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Parts Specialist
O'Reilly Auto Parts
08.2022 - 10.2025
Hub Manager
O'Reilly Auto Parts
08.2022 - 10.2025
Store Manager
Mapco
09.2017 - 08.2022
Bus Driver Training Instructor
Catoosa County Schools
09.2013 - 03.2020
GED -
Dalton State College