Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Amanda Weaver
Owatonna,MN
Summary
Overview
10
years of professional experience
Work History
Mayo Clinic
Support Team-Self Pay Rep 1
04.2014 - Current
Job overview
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Researched Return Mail addresses in multiple applications
- Monitored payment plans
- Reviewed patient accounts for discrepancies
Mayo Clinic Health System
Patient Registration Specialist
04.2014 - 08.2017
Job overview
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Upheld HIPAA regulations and standards for protecting patient information.
Education
South Central CollegeMankato, MN
Health Unit Coordinator from Health Unit Coordination
12.2013
University Overview
Owatonna Senior High SchoolOwatonna, MN
GED
01.2012
University Overview
Skills
- Cross-Functional Team Development
- Performance Improvement
- Business Development
- Customer Relations
- Ability to Multitask
- Time Management Skills
- Multi System Proficiency
Timeline
Support Team-Self Pay Rep 1
Mayo Clinic
04.2014 - Current
Patient Registration Specialist
Mayo Clinic Health System
04.2014 - 08.2017
South Central College
Health Unit Coordinator from Health Unit Coordination
Owatonna Senior High School
GED