Amanda Webb
Indianapolis,IN
Summary
Patient-oriented Nurse with over 4 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with emergency, medical/surgical and nursing leadership specialties. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Outside-the-box thinker with strong crisis resolution skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Operations/Clinical Nurse Manager
Purpose Home Health
03.2024 - Current
- Mentored new nursing staff, fostering professional growth and development through comprehensive training programs.
- Streamlined workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members.
- Conducted routine performance evaluations, providing constructive feedback to drive continuous improvement among nursing staff members.
- Introduced initiatives based on staff education, infection control audits, safe medication administration and proper wound care to achieve unit and facility goals.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
- Reviewed charts weekly to complete quality control checks.
- Managed budgets and resources, consistently meeting financial goals while maintaining high-quality patient care standards.
REGISTERED NURSE, MEDICAL-SURGICAL UNIT
Johnson Memorial Health
02.2022 - Current
- Responded quickly and effectively to changes in condition or response to treatment
- Collaborated with interdisciplinary teams to ensure continuity of quality patient care
- Demonstrated the ability to work independently as well as part of a team environment
- Applied effective communication techniques when interacting with patients and families
- Incorporated evidence-based practice into daily clinical activities
- Exercised sound judgment when making decisions regarding patient safety and well-being
- Ensured compliance with all applicable laws, regulations, policies and procedures
- Adhered strictly to infection control protocols when handling specimens or equipment
- Provided direct patient care to a diverse population with varying levels of health literacy
- Assisted in providing patient care, including administering medications, treatments and performing diagnostic tests.
DIRECTOR OF CLIENT SERVICES
Senior Helpers
05.2021 - 03.2023
- Created detailed reports on customer service metrics and presented findings to senior management
- Identified areas for improvement within the organization, driving process optimization initiatives
- Developed and managed client relations, resulting in improved customer satisfaction ratings
- Drafted policies and procedures related to client services activities, improving efficiency across departments
- Designed comprehensive onboarding program for new customers, ensuring smooth transition into the system
- Utilized data analytics tools to identify trends in customer inquiries and develop solutions accordingly
- Managed team of 15+ personnel providing direct client support services
- Educated patients and families on proper self-care techniques, demonstrating strong communication skills
- Conducted comprehensive assessments of physical, psychosocial and environmental needs for each patient upon admission, exhibiting keen observation skills
- Assisted patients with activities of daily living such as bathing or grooming; provided emotional support during difficult times
- Maintained open lines of communication with referral sources about patient's condition or any changes that may be necessary; kept documentation updated accordingly.
CLINICAL NURSE SUPERVISOR
Together Homecare Of Greenwood
08.2020 - 05.2021
- Manage all elements of the course of homecare, including care planning, goal evaluation, coordination of care, and care supervision/evaluation
- Ensure timely and accurate communication and documentation, both in the office and in the field
- Provide education to external team members, patients, families, and referral sources
- Participate in frequent care coordination and transition management activities across the healthcare continuum
- Ensure effective communication to patients, family members and physicians
- Participate in staff meetings, required in-services, and agency performance improvement activities
- Educated patients and answered questions about health condition, prognosis and treatment
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion
- Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over 10 patients daily.
EMERGENCY ROOM REGISTERED NURSE
Franciscan Health
02.2020 - 08.2020
- Administered oral, intramuscular and IV medications to patients and monitored responses
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services
- Used facility EMR system to update patient records, transmit prescriptions and transfer files
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects
- Triaged and treated high-volume caseload in busy emergency room setting
- Responded quickly to codes and coordinated efficient and skilled care
- Answered patient questions and provided take-home materials for further information
- Administered different therapies and medications in line with physician orders and treatment plan
- Implemented interventions, including medication and IV administration, catheter insertion and airway management.
SERVER
Red Lobster
09.2017 - 01.2020
- Checked identification to enforce age requirement for alcoholic beverages
- Prepared beverages and filled food orders for customers
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Maintained Tier 1 server status
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
BACHELOR OF SCIENCE (B.S.) IN NURSING -
Saint Mary-of-the-Woods College
Saint Mary, Woods12.2019
HIGH SCHOOL DIPLOMA IN NURSING -
Southport High School
Indianapolis, IN01.2012
Skills
- IV Administration
- Family Guidance
- Acute and Chronic Pain
- Patient Care and Monitoring
- Staff Education
- Intervention Management
- Needs Advocacy
- Care Planning
- Clinical Leadership
- Nurse Leadership
Accomplishments
American Council on Education Student of the Year, 2019 - The ACE Student of the Year Award is presented annually by ACE to an individual who has bene
Certification
- Emergency Medical Technician Basic Life Support- CPR
- Advanced Cardiac Life Support
- Pediatric Life Support
- NIH Stroke Scale
- Licensed Registered Nurse - January 2020 to current
Accomplishments
Trained , American Council on Education Student of the Year, 2019 - The ACE Student of the Year Award is presented annually by ACE to an individual who has benefited academically or professionally from the use of ACE credit recommendations for workforce or military training. Recipients must demonstrate outstanding achievements in their community or workplace while successfully balancing the demands of family, career, and education.
Timeline
Branch Operations/Clinical Nurse Manager
Purpose Home Health
03.2024 - Current
REGISTERED NURSE, MEDICAL-SURGICAL UNIT
Johnson Memorial Health
02.2022 - Current
DIRECTOR OF CLIENT SERVICES
Senior Helpers
05.2021 - 03.2023
CLINICAL NURSE SUPERVISOR
Together Homecare Of Greenwood
08.2020 - 05.2021
EMERGENCY ROOM REGISTERED NURSE
Franciscan Health
02.2020 - 08.2020
SERVER
Red Lobster
09.2017 - 01.2020
BACHELOR OF SCIENCE (B.S.) IN NURSING -
Saint Mary-of-the-Woods College
HIGH SCHOOL DIPLOMA IN NURSING -
Southport High School
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