Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Amanda Weber

Kalamazoo

Summary

High-energy hospitality management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

13
13
years of professional experience

Work History

Assistant General Manager

Dora Hotel Company LLC
02.2024 - Current
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Analyzed financial data and prepared reports for senior management.
  • Created promotional campaigns to increase store traffic and generate revenue.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Collaborated with other departments within the organization to coordinate projects.
  • Prepared weekly schedules for staff members based on their availability.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Developed marketing plans to promote products or services offered by the company.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Organized special events such as promotions or fundraisers to drive business growth.
  • Motivated and led team members to work together to achieve targets.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Oversaw payroll preparation and administration for staff.
  • Helped team develop specialized projects, events and promotions.
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Met business targets with streamlined operations strategies.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.

Food and Beverage Director

Dora Hotel Company
01.2022 - 03.2024
  • Steering food and beverage operations at Dora Hotel Company
  • Implemented innovative strategies to improve service delivery
  • Boosted revenue by 30% in Q1 2022
  • Managed a team of 30 staff
  • Resolved customer complaints swiftly, improving satisfaction
  • Efficiently managed projects, achieving a 20% increase in efficiency and client satisfaction
  • Elevated guest experiences by leading service excellence initiatives
  • Pioneered new menu concepts that aligned with market trends, enhancing guest satisfaction
  • Analyzed market data to strategize offerings, leading to a competitive edge
  • Forecasted industry shifts, adapting services to meet future demands
  • Fostered team development through targeted training, increasing staff competency

Director of Banquets

Dora Hotel Company
01.2022 - 03.2024
  • Directing banquet operations with a collaborative approach
  • Expert in event planning and execution
  • Resolved complex logistical issues
  • Managed project timelines, ensuring meticulous adherence to deadlines and quality standards
  • Oversee successful banquet operations, enhancing client satisfaction and event outcomes
  • Implement rigorous standards for event execution, elevating quality and guest experience
  • Transform banquet service delivery through strategic planning and innovative processes
  • Foster team synergy, coordinating staff to optimize event success and efficiency
  • Analyze event operations to streamline processes and reduce costs without compromising quality

Kitchen Manager

Dora Hotel Company
01.2022 - 03.2024
  • Orchestrating kitchen operations at Dora Hotel Company since Jan 2022
  • Implemented innovative menu changes, boosting customer satisfaction
  • Utilizing culinary skills to ensure food quality and presentation
  • Addressing and resolving kitchen issues promptly
  • Achieved 25% reduction in food waste through effective inventory management
  • Eager to learn and apply new skills, committed to achieving team goals
  • Streamlined kitchen workflows, enhancing operational efficiency
  • Spearheaded staff training, uplifting team performance and service quality
  • Fostered a collaborative kitchen environment, increasing staff retention
  • Introduced tech-based inventory tracking, reducing errors by 20%
  • Maintained stringent quality control, surpassing health standards
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
  • Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
  • Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
  • Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
  • Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
  • Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
  • Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.

Manager

Black Rock Bar and Grill
10.2020 - 01.2022
  • Steered operational efficiency at Black Rock Bar and Grill
  • Managed a team of 43 staff
  • Resolved conflicts, ensuring smooth operations
  • Increased revenue by 15% in the first quarter
  • Streamlined operations by analyzing workflow
  • Cut costs by 10% through strategic vendor negotiations
  • Enhanced staff scheduling, improving customer service response times
  • Implemented innovative training programs, boosting team skills and morale
  • Overhauled inventory management to ensure a 95% accuracy rate
  • Fostered a collaborative culture that decreased staff turnover by 30%

Manager

Buffalo Wild Wings
09.2018 - 10.2020
  • Managed full restaurant operations with efficiency
  • Cultivated exceptional customer service environment
  • Led and developed a high-performing team
  • Solved complex operational challenges
  • Increased restaurant performance metrics
  • Led team to increase bar revenue by 20% through strategic promotions and staff training
  • Boosted team efficiency, enhancing workflow and customer satisfaction
  • Streamlined operations, reducing costs and improving service quality
  • Implemented innovative strategies to elevate overall dining experience
  • Monitored daily operations closely to ensure peak performance
  • Fostered a collaborative team environment, increasing staff morale and productivity

Bartender

Buffalo Wild Wings
02.2016 - 08.2018
  • Managed bar operations at Buffalo Wild Wings
  • Enhanced customer satisfaction through innovative cocktail recipes
  • Demonstrated collaborative skills in team settings
  • Resolved customer complaints efficiently
  • Increased bar revenue by introducing themed drink nights
  • Maintained highest inventory accuracy through meticulous record keeping
  • Eagerly engaged guests with upbeat service, elevating overall dining atmosphere
  • Orchestrated seamless bar operations, ensuring top-notch service standards

Front of House Manager

Chili's
01.2013 - 06.2018
  • Managed front-of-house operations at Chili's, ensuring smooth service
  • Implemented innovative strategies to improve customer experience
  • Collaborated with team to meet and exceed service standards
  • Resolved customer issues effectively
  • Managed team of 20, boosting efficiency through strategic workflow adjustments
  • Introduced new customer engagement strategies that enhanced dining experience
  • Fostered a cooperative team environment to surpass service goals consistently
  • Monitored operational standards meticulously to ensure top quality service
  • Pioneered service delivery improvements, setting a benchmark in customer satisfaction

Lead Bartender

Chili's
09.2012 - 01.2013
  • Oversaw cocktail creation
  • Mastered mixology and customer service
  • Resolved conflicts, ensuring smooth operations

Education

Bachelors Degree - Communications

Western Michigan University
Kalamazoo, MI
05.2017

High school diploma -

Mattawan High School
Mattawan, MI
05.2012

Skills

  • Business operations knowledge
  • Operations Management
  • Business operations background
  • Team leadership strength
  • Employee Relations
  • Business Development
  • Workflow Coordination
  • Training and development skill
  • Customer Retention
  • International business
  • Budget Control
  • Sales Forecasting
  • Financial Reporting
  • Sales Techniques
  • Sales Coaching
  • Staff Management
  • Google Drive
  • Operations Oversight
  • Food safety and sanitation
  • Procurement
  • Process Improvement
  • Budgeting and cost control
  • Program Administration
  • Marketing initiatives
  • Customer Relationship Management (CRM)
  • Vendor Relationship Management
  • Resource Allocation
  • Human Resources
  • Inventory Control
  • Menu development
  • Financial leadership expertise
  • Process Improvements
  • Staff Development
  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Training and development background
  • Customer relationship management (CRM)
  • Employee scheduling
  • Operations oversight
  • Budget control
  • Business development
  • Human resources
  • Sales techniques
  • Strategic planning skill
  • Process improvements
  • Sales forecasting
  • Vendor relationship management
  • Financial reporting
  • Workflow coordination

Personal Information

Title: Director of Food and Beverage

Timeline

Assistant General Manager

Dora Hotel Company LLC
02.2024 - Current

Food and Beverage Director

Dora Hotel Company
01.2022 - 03.2024

Director of Banquets

Dora Hotel Company
01.2022 - 03.2024

Kitchen Manager

Dora Hotel Company
01.2022 - 03.2024

Manager

Black Rock Bar and Grill
10.2020 - 01.2022

Manager

Buffalo Wild Wings
09.2018 - 10.2020

Bartender

Buffalo Wild Wings
02.2016 - 08.2018

Front of House Manager

Chili's
01.2013 - 06.2018

Lead Bartender

Chili's
09.2012 - 01.2013

High school diploma -

Mattawan High School

Bachelors Degree - Communications

Western Michigan University

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