- I participate in low-impact exercises to strengthen core muscles
- Dancing
- Baking
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
Amanda Weeks
Customer Service Associate
Richmond,VA
Summary
Experienced Customer Service Representative with a proven record of providing exceptional member support. Expert in efficiently resolving member issues and enhancing overall member satisfaction. Proficient in communication and problem-solving, consistently demonstrating the ability to effectively address challenges and find solutions.
Overview
9
9
years of professional experience
Work History
Family Nanny
Christine Keesee
10.2023 - 08.2024
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Drove children to dance, cheer, and sports practices.
- Played games, worked on puzzles, and read books to young children.
- Enhanced children''s cognitive development by implementing educational and stimulating activities.
- Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
Member Support Specialist
The Virtual Call Center, Inc
01.2021 - 06.2023
- Answer calls for a Fortune 500 company
- Assist members with delivery concerns
- Provide technical support for the products
- Provide excellent customer service to members by chat, email and on calls
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Bridal Sales Consultant
Tiffanys Bridal
09.2017 - 10.2020
- Answer and direct phone calls taking detailed messages when necessary
- Maintained customer expectations with open consultations and frequent communication
- Provide excellent service and attention to customers when face-to-face or through phone conversations
- Satisfy customers everyday with fast, friendly, and knowledgeable support for all their Bridal Apparel needs
- Complete Opening and Closing duties, counting money, and balancing the cash drawer
- Collaborate well with team members to carry out our daily assignments and achieve team targets
Bridal Sales Consultant
Alfred Angelo Bridal
08.2015 - 07.2017
- Maintained customer expectations with open consultations and frequent communication
- Handled all delegated tasks, confirming appointments and checking dresses into system
- Consulted with customers to understand desires and suggest best gowns for Bridal party
- Helped Managers improve area operation by sharing customer feedback and contributing new ideas
- Answered and directed phone calls taking detailed messages when necessary
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Education
No Degree - Medical Office Assistant
Penn Foster
OnlineCertified Wedding And Event Planner - Wedding And Event Planning
Lovegevity
2015
Skills
- Multitasking ability
- Exceptional communication
- Cross-functional coordination
- Call center experience
- Customer Support
- Calm and Professional Under Pressure
- Customer service excellence
- Infant care experience
- Toddler care experience
- Outdoor activities
- Transportation provision
- Activities Planning
- Emotionally supportive
- Time Management
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsCareer advancementTimeline
Family Nanny
Christine Keesee
10.2023 - 08.2024
Member Support Specialist
The Virtual Call Center, Inc
01.2021 - 06.2023
Bridal Sales Consultant
Tiffanys Bridal
09.2017 - 10.2020
Bridal Sales Consultant
Alfred Angelo Bridal
08.2015 - 07.2017
No Degree - Medical Office Assistant
Penn Foster
Certified Wedding And Event Planner - Wedding And Event Planning
Lovegevity
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