Organization
Hi, I’m
Amanda Wehrle
Customer Service
Gays,IL
Summary
Detail-oriented team player with 10 plus years in various areas of Customer Service. Strong organizational skills as well as Multi-Tasking abilities and Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
Work History
Judy DobbsGays, IL.
Live in Caregiver
05.2020 - 03.2023
Job overview
- Took care of patient with Dementia
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Cooked meals and assisted patient with eating tasks.
- Monitored clients' overall health and well-being and noted changes.
- Supported daily hygiene needs of patient by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments.
Lanmans OilCharleston, IL.
Cashier
03.2020 - 01.2021
Job overview
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded to customer needs.
- Operated cash register for cash, check, and credit card transactions.
- Tallied cash drawer at beginning and end of each work shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Heartland Dental, LLCEffingham, IL.
Customer Service Representative
09.2019 - 03.2020
Job overview
- Remote work from home for dental office.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
SolixCharleston, IL
Data Entry/Document Reviewer
02.2018 - 09.2019
Job overview
- Input data into computer programs and filing systems.
- Approved, reviewed and edited content of client applications.
- Used electronic systems for data entry.
- Created and maintained user accounts and properly routed documents for approval.
- Provided assistance with inbound and outbound document processes, document sorting, and logging.
Education
Post UniversityWaterbury, CT
Bachelor of Applied Science/ Not Completed from Human Resources Concentration On Counseling
03.2021 - 03.2025
University Overview
- Honor Roll Semester 1 , 2021
- Honor Roll Semester 2, 2021
Archer TravelCalifornia
Certificate from Travel 101
01.2022 - 03.2022
Lakeland Community CollegeMattoon, IL
Certificate in Office Skills from General Office Skills
06.2005 - 10.2005
Mattoon Area Adult Education CenterMattoon, IL
G.E.D. from G.E.D.
05.1996 - 08.1996
Skills
Customer assistance
Stocking and replenishing
Staff Training
Point-of-sale system operation
Key holder experience
Cash register operation
Documentation and reporting
Data verification
Multitasking Abilities
Attention to Detail
Interests
Photos/Scrapbooking
Timeline
Archer Travel
Certificate from Travel 101
01.2022 - 03.2022
Post University
Bachelor of Applied Science/ Not Completed from Human Resources Concentration On Counseling
03.2021 - 03.2025
Live in Caregiver
Judy Dobbs
05.2020 - 03.2023
Cashier
Lanmans Oil
03.2020 - 01.2021
Customer Service Representative
Heartland Dental, LLC
09.2019 - 03.2020
Data Entry/Document Reviewer
Solix
02.2018 - 09.2019
Lakeland Community College
Certificate in Office Skills from General Office Skills
06.2005 - 10.2005
Mattoon Area Adult Education Center
G.E.D. from G.E.D.
05.1996 - 08.1996