AMANDA WELCH
Irvine,CA
Summary
Highly motivated and results driven professional with experience in hospitality, marketing and sales. Strong interpersonal skills; effective use of communication with clients, proven ability to provide reliable seamless service. Eager to utilize my experience, education and personal drive to create meaningful contributions in a professional environment.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Casablanca Inn
03.2024 - 08.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed and maintained positive relationships with guests for satisfaction.
- Resolved service-related problems and documented actions in system.
- Demonstrated leadership in effectively communicating between all departments for smooth service.
Server
The Flight Center
07.2022 - 12.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Professional Cleaner
No Borders Cleaning Services
11.2020 - 06.2022
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
Bartender/Server
Margaritas Mexican Restaurant
10.2017 - 03.2021
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Certified trainer
Behavioral Health Technician
Gatehouse Recovery Solutions
10.2019 - 03.2020
- Educated clients on important life skills, housekeeping and food preparation.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
Marketing Manager
Classic Photographers
10.2017 - 03.2019
- Developed social media marketing strategies to help brand company and increase sales.
- Prepared monthly sales reports to document sales volumes, potential sales and areas of proposed client base expansion.
- Supervised creation of marketing materials and collateral.
- Marketed products and services at tradeshows and promotional events.
Receptionist
Pars Teatro Hostel
01.2016 - 09.2017
- Scheduled and confirmed reservations for management team.
- Processed payments and updated accounts to reflect balance changes.
- Organized city recommendations, group events and communal meals for 75 guests at a time.
- Helped create a safe and hospitable space for travelers to connect.
Restaurant Supervisor
Boston Harbor Hotel at Rowes Wharf
07.2014 - 01.2016
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Forbes Five-Star Certified.
Education
Study Abroad Program
Bond University
Bachelor of Arts - Public Relations
Suffolk University
05.2015
Skills
- Collaborative Team Player
- Creative Problem Resolution
- Works Well in Fast-Paced Environment
- Customer Driven Mindset
Timeline
Front Desk Agent
Casablanca Inn
03.2024 - 08.2024
Server
The Flight Center
07.2022 - 12.2023
Professional Cleaner
No Borders Cleaning Services
11.2020 - 06.2022
Behavioral Health Technician
Gatehouse Recovery Solutions
10.2019 - 03.2020
Bartender/Server
Margaritas Mexican Restaurant
10.2017 - 03.2021
Marketing Manager
Classic Photographers
10.2017 - 03.2019
Receptionist
Pars Teatro Hostel
01.2016 - 09.2017
Restaurant Supervisor
Boston Harbor Hotel at Rowes Wharf
07.2014 - 01.2016
Study Abroad Program
Bond University
Bachelor of Arts - Public Relations
Suffolk University
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