Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amanda Welk

Massillon,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Owner, Estimator, Installer, All Office Duties

Welk Enterprises, LLC
09.2007 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Dispatcher Coordinator

Standard Plumbing And Heating
10.2011 - 08.2017
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
  • Trained new dispatchers on company procedures, software applications, and communication protocols.
  • Managed high call volumes while maintaining composure and professionalism under pressure.
  • Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.

Education

High School Diploma -

East Liverpool High School
East Liverpool, OH
06.1993

Skills

  • Administrative Oversight
  • Budget Administration
  • Business Management
  • Labor Relations

Certification

  • Texas All lines Adjuster license # 3047669
  • 2021 Training Certificate of Completion

Timeline

Dispatcher Coordinator

Standard Plumbing And Heating
10.2011 - 08.2017

Owner, Estimator, Installer, All Office Duties

Welk Enterprises, LLC
09.2007 - Current

High School Diploma -

East Liverpool High School

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Amanda Welk