Desired Job Title
Customer Support AnalystMedical Supply CourierMaintenance CoordinatorLeasing ConsultantOffice AssistantWork Type
Full TimeLocation Preference
RemoteHybridLocation: Brooklyn Park, USBaltimore, MD
Open to relocation: No
Open To Work
Amanda Weller
Brooklyn Park
Work Preference
Summary
Results-driven Customer Support Analyst specializing in inquiry resolution and service process optimization. Analyzes feedback to enhance operations and proactively addresses challenges. Collaborates with cross-functional teams to elevate customer satisfaction and streamline workflows, leveraging strong problem-solving and technical support skills in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Customer Support Analyst
CDS Logistics
Baltimore, MD
03.2022 - 09.2025
- Resolved customer inquiries using ticketing systems and CRM software.
- Collaborated with cross-functional teams to address complex customer issues.
- Analyzed customer feedback to improve service processes and product offerings.
- Identified support trends from calls and communicated insights to management for proactive issue resolution.
- Maintained audit trail and statistical records of client-reported issues to support data-driven decision making.
- Collected and analyzed data for operational planning, enabling informed strategy development.
- Documented support procedures to enhance team knowledge and efficiency.
- Assisted in the implementation of new customer support technologies and tools.
- Coordinated with logistics teams to ensure timely order fulfillment and delivery.
Medical Supply Courier
Diamond Labs
Brooklyn Park
05.2019 - 02.2022
- Managed route planning, enhancing delivery efficiency and ensuring timely arrival.
- Transport laboratory specimens, supplies, and other medical items between sites
- Communicated with clients to confirm delivery schedules and resolve inquiries promptly.
- Ensured compliance with safety protocols for safe transport of sensitive materials.
- Followed safety protocols when loading, unloading, driving, and delivering items.
Maintenance Coordinator
Starr LLC
Baltimore
08.2017 - 09.2019
- Scheduled and oversaw completion of planned repairs and refurbishment projects.
- Developed comprehensive strategies for improving overall efficiency in maintenance processes.
- Coordinated communication between maintenance teams and management to ensure timely project updates.
- Oversaw inventory management of maintenance supplies and tools to support smooth operations.
- Ensured cleanliness and sanitation standards were met throughout the building.
Leasing Consultant
Real Estate Enterprise
Brooklyn Park
08.2014 - 01.2017
- Conducted 5-10 showings per week to convert prospects into qualified residents.
- Effectively Handled administrative work to smooth new resident move-in processes, handle paperwork, finances, and collections.
- Conducted property inspections and coordinated turnovers, ensuring readiness for new residents.
- Scheduled and coordinated preventive maintenance to maintain property standards and resident satisfaction.
- Adhered to fair housing standards to avoid any legal issues and prevent discriminatory practices.
Office Assistant
Terminal Corporation - Northrop Grumman
Halethorpe
08.2008 - 10.2014
- Assisted management in handling clerical work, customer inquiries, and resolving equipment issues.
- Organized files and created spreadsheets, faxed reports, and scanned documents to streamline workflow.
- Implemented and monitored customer service standards for consistent interactions with guests.
- Analyzed daily reports to identify and resolve discrepancies, contributing to accurate record-keeping.
- Reviewed incoming orders and assigned work to warehouse team to maintain a demanding schedule.
Owner
Daycare Owner
Brooklyn Park
04.2004 - 06.2008
- Transformed living space into state-licensed daycare center, maintaining safe and nurturing environment.
- Planned nutritious meals meeting USDA guidelines for nutritional value, ensuring appeal to young palates and promoting healthy eating habits.
- Communicated with parents on observations and concerns, documenting activities and attendance to foster transparency and trust.
- Maintained knowledge of applicable codes and procedures to enhance learning environments and ensure compliance with licensing standards.
Freight Conductor
CSX Transportation
Baltimore
12.1999 - 03.2003
- Inspected railcars and equipment before departure, ensuring safe operations by moving trains, cars, and engines on main railroad in rail yards.
- Documented cargo weights, contents, and destination data on transportation logs to maintain accurate shipping records.
- Reviewed schedules, waybills, and shipping records to coordinate cargo activities, identifying and reporting rail defects or obstructions to enhance operational safety.
- Worked with dispatch personnel to share information regarding obstructions and potential route changes.
Skills
- Ticketing systems and CRM software
- Salesforce expertise
- Issue tracking and service ticket management
- Remote support tools
- Data analysis and Microsoft Office
- Problem solving and error detection
- Client management strategies
- Customer engagement techniques
- Workflow management skills
- Multitasking and time management
- Organizational skills and adaptability
- Communication skills, verbal and email
- Interpersonal skills and team collaboration
- Conflict resolution and complaint handling
- Critical thinking
- Team collaboration
- Attention to detail
- Employee file management
- Checking time cards
- New employee onboarding
- Timesheet verification
- Payroll processing
- Accounts receivable
- Accounts payable
- General ledger maintenance
- Payroll calculation
- General ledger
Timeline
Customer Support Analyst
CDS Logistics
03.2022 - 09.2025
Medical Supply Courier
Diamond Labs
05.2019 - 02.2022
Maintenance Coordinator
Starr LLC
08.2017 - 09.2019
Leasing Consultant
Real Estate Enterprise
08.2014 - 01.2017
Office Assistant
Terminal Corporation - Northrop Grumman
08.2008 - 10.2014
Owner
Daycare Owner
04.2004 - 06.2008
Freight Conductor
CSX Transportation
12.1999 - 03.2003