Amanda Wells
San Angelo,TX
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
13
13
years of professional experience
Work History
Clinic Manager
Shannon Medical Center
09.2016 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enhanced team performance by providing regular training and professional development opportunities.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Budgeted for resources to control expenditure and maximize profits.
- Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Spearheaded and implemented new projects to expand scope of engagement.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Claims Adjuster
Health Care Service Corporation
01.2011 - 08.2016
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Corrected CPT codes to properly classify health claims.
Education
MBA - Business Administration
Angelo State University
San Angelo, TX08.2024
BBA - Business Administration And Management
Angelo State University
San Angelo, TX05.2023
Skills
- Administrative Leadership
- Epic Systems
- HIPAA Compliance
- Clinical management
- Employee Training
- Operations Management
- Scheduling
- Patient Care Coordination
- Profit and loss statements
- Medical Billing
- Revenue management
- Urgent Care
- Patient Flow
- Technical Troubleshooting
- Marketing
- Decision-Making
- Critical Thinking
- Employee Performance Evaluations
- Schedule Management
- Employee Supervision
- Staff Management
- Training and mentoring
- Employee Work Scheduling
- Patient Relations
- Process Improvement
- Budget Planning
- Budget Development
- Process Implementation
- Quality Control
- Problem Identification
- Electronic Medical Record Software
- Health Information Systems
- Financial Operations Oversight
- Regulatory Requirements
- Employee Training Program
- Profit improvements
- Data Analysis
- Medical clinical procedures
Timeline
Clinic Manager
Shannon Medical Center
09.2016 - Current
Claims Adjuster
Health Care Service Corporation
01.2011 - 08.2016
MBA - Business Administration
Angelo State University
BBA - Business Administration And Management
Angelo State University